Come Join us as a member of the Technical Support Team , where you will take part in facilitating and managing technical support and monitoring.
Main Responsibilities:
Being part of our customer facing team responsible for technical support and troubleshooting
Working in a 24/7 support hours' shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customers problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available
Requirements: Be in the midst of your academic studies (in a technological path- BSc major)
Up-to-date technical knowledge such as SQL, Python, JavaScript, etc
Excellent written and spoken English (at least B2 on the CEFR scale)
Extensive familiarity with Office tools
Willing to work a minimum of 3 shifts per week, including night shifts
Previous experience in information technology or technical support position an advantage
Scripting or programming experience an advantage
Knowledge of customer service principles and practices- an advantage
This position is open to all candidates.
