לוח משרות דרושים Customer Success Manager במרכז

Required Strategic Customer Success Manager
What will you do?
Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
Manage a portfolio of accounts with a focus on adoption and usage.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals
Become a trusted advisor and ambassador of change in our customers workplace.
Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams
Protect existing revenue streams, identify opportunities and risks.
Assess client health and develop strategies to mitigate churn
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by our company and is looking for a Customer Success Manager to cover our team in EMEA and bolster our Customer Success team.
If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!
our company's Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
Serve as the primary liaison for ERM's clientele across IL and EMEA, ensuring optimal satisfaction and value realization.
Champion customers' interests within ERM, influencing product direction and enhancements.
Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
Spearhead internal process enhancements tailored to customer requirements
Gather and channel customer feedback, reinforcing their voice within ERM's framework.

we are a global leader in cybersecurity, protecting over 100,000 organizationsincluding enterprises, governments, and service providersfrom next-generation threats using our AI-powered, cloud-delivered Infinity platform. We deliver holistic protection across network, cloud, workspace, endpoint, and security operationswith a prevention-first philosophy and one point of control. Our culture centers on customer trust, disciplined execution, data-driven quality, and results.
The Head of Customer Focus Excellence Center at our company Software Technologies will lead initiatives across the organization aimed at embedding a customer-first mindset and practices. This role involves driving cross-functional collaboration to enhance customer-centricity, developing educational programs, optimizing processes, and ensuring customer focus becomes integral across all functions including R&D, Product Management, Sales, Support, Services, and back-office operations.
Key Responsibilities
Develop and execute a comprehensive customer-centric strategy to embed customer focus deeply within all organizational functions.
Lead and facilitate cross-functional initiatives designed to improve customer experience across all touchpoints, from initial engagement through ongoing support and back-office interactions.
Create and implement educational programs and training designed to cultivate a strong customer-first culture throughout the company.
Collaborate with senior leadership across R&D, Product, Sales, Support, Services, and Operations to align strategies, processes, and systems to customer needs.
Champion continuous improvement initiatives aimed at optimizing customer-facing and internal processes to drive higher satisfaction and efficiency.
Develop and maintain robust analytics, metrics, and feedback loops to measure customer focus effectiveness and identify areas for improvement.
Represent customer interests internally by advocating for customer-centric enhancements, influencing product roadmaps, service designs, and operational processes.

In this role, you will be directly alongside customer teams in Israel where you will deliver technical account management services. Your responsibilities will encompass capacity planning, operational health monitoring, product feedback, influence, customer learning and enablement. As part of an Account team, you will navigate roles and responsibilities, applying a service management approach.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop strategic relationships with key stakeholders (particularly C-Suite and IT team) to understand a customers business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success during critical moments.
Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Join our company, Threat Exposure, and help redefine Threat Exposure Management.
Founded in 2021, our company pioneered the Preemptive Exposure Management (PEM) category - automating risk remediation across complex, multi-vendor environments. With continuous assessments and integrations with 70+ security tools, our company empowers teams to assess, verify, and safely remediate exposures without disrupting operations.
our company, Threat Exposure is in search of a dedicated Customer Success Manager (CSM)!
Were looking for an experienced and passionate Customer Success Manager to ensure our companys customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within our company and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of our companys platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.

As an Enterprise CSM, youll serve as the trusted advisor to some of our most strategic customers across EMEA (Nordics, Baltics, Africa, Israel, and Southern Europe). Youll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform.

What Youll Do:

Manage top-tier client accounts on all levels: technical, business, support, and product.

Drive product adoption and growth by providing strategic guidance and hands-on support.

Share relevant product updates and content with clients to support their evolving goals.

Identify upsell opportunities and support customer retention strategies.

Deliver client trainings, webinars, and promote new features.

Serve as the voice of the customer, relaying feedback to internal Product and R&D teams.

Partner with Sales and Marketing to drive regional expansion.

We are seeking a Technical Customer Success Manager (TCSM) with a proven track record in cybersecurity and enterprise customer engagement. This role is pivotal in driving customer success, maximizing Hyver adoption, and ensuring the delivery of high-impact cybersecurity services.
Responsibilities:
Customer Success & Strategic Advisory: Serve as a trusted advisor to enterprise customers, helping them understand and reduce cyber risk using the Hyver CRQ platform. Build and maintain strong relationships with CISOs, security teams, and business stakeholders. Act as the primary technical point of contact, managing escalations and ensuring customer satisfaction.
Hyver Platform Enablement: Lead onboarding, training, and continuous enablement to ensure deep adoption of Hyvers cyber risk quantification and exposure management capabilities. Translate complex cybersecurity data into actionable insights aligned with business priorities.
Professional Services Oversight: Coordinate and oversee delivery of red team, blue team, threat intelligence, and other professional services. Align service engagements with customer goals and ensure measurable outcomes.
Retention, Growth & Expansion: Drive customer retention through proactive engagement and value realization. Identify upsell and cross-sell opportunities in collaboration with the sales team.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our company customers in France, focusing on three aspects:
Accelerate adoption of our company's products and value realization.
Explore new opportunities of expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Post Sale Engineer at our company you will
Focus on the customers continuous interactions with our company, the customers lifetime value and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the company's Platform
Provide Service to the company's Sales team by focussing on customers strategy, and to make sure the company's Platform helps customers achieve their goals, enabling the company's Sales account manager to be there when customers need them and to get renewals, upsells done on time
Formulate and deliver projects by collaborating with our company customers based on agreed upon timelines
Work with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfully
Monitor the customer's health and their perception of the company's brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform
Be first point of escalation
Develop full understanding of the company's Platform, including:
The value proposition and sales messaging
Out of box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.

Passionate about food? Eager to join a dynamic SaaS startup shaping the food and beverage industry?just the place for you.
The GenAI-powered consumer data platform revolutionizing product strategies and driving success for major brands like Nestle, Pepsi, and Campbells. With insights from billions of data points, we empower our clients to create, market, and sell their products faster and more successfully.
Join this $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success and reach the homes of billions of people in an industry where change isn't just a recipe but a way of life.

Let's shape the future of food together.
About the role
Were looking for a strategic storyteller to lead high-impact insights for the worlds top food & beverage brands. If you love translating complex data into clear, actionable narratives and want to shape how global clients make decisions this role is for you.

Build data-driven stories for global food-and-beverage brands..
Own complex customer deliverables end-to-end, translating business questions into clear, actionable narratives built on data.
Lead and manage a team of junior analysts through hands-on feedback, structured onboarding, and supplementary skills training.
Coordinate workload, quality, and timelines across a portfolio of reports, ensuring every deliverable meets our insight and narrative standards.
Champion continuous improvement of templates, documentation, and internal processes in partnership with leadership.

We are looking for an experienced, energetic, and positive Customer Success Manager to own and manage a significant book of clients. You will have great interpersonal skills as well as a strong bias towards excellent client service and business acumen. You will be analytical and have great organizational and multitasking skills and can provide great service to a large number of accounts. You will have experience in customer success, account management, or customer service in a SaaS-based business. Youre a positive individual, self-motivated with a can-do attitude.

Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
Manage a portfolio of accounts with a focus on renewals and upsells conversations.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
Become a trusted advisor and ambassador of change in our customers workplace.
Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams.
Protect existing revenue streams, identify opportunities and risks.
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

We are a leading hybrid cloud security company thats changing the way organizations approach cyber risk. We transform exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With us, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort. We are currently hiring for a Sr. Customer Success Programs Manager to join our customer success organization. This role is responsible for supporting them by managing and optimizing processes, data, and tools. The Customer Success Operations Specialist will focus on improving customer engagement, business performance, salesforce processes, and overall team effectiveness through training, development, and process improvement. Customer Engagement Value
* Manage and track customer information and engagement activities.
* Executive Business Reviews (EBRs), feature requests, product usage, health scores, success stories, and executive sponsorship.
* Ensure proper dashboards are in place, follow-up actions are completed and quality is high. Business Performance
* Support CS department by managing churn forecasts, risk management, upsell and cross-sell opportunities funnel. Forecast and help managing capacity as well as regional and functional CSM segmentations.
* Analyze data and provide insights and high quality reports to management. Customers information
* Follow up on salesforce processes from sales handovers to onboarding and customer management. Ensure data quality and accuracy, including 360-degree views, internal QBRs and CSMs dashboards across different Tiers. Process Improvement:
* Identify areas for process improvements within the Customer Success team and help develop best practices for customer engagement, onboarding, and on-going processes. Training and Development:
* Manage Customer Success Manager (CSM) skills and knowledge. Organize on-going training sessions, and manage external training initiatives related to personal developments and knowledge gaps. Suggest areas of personal improvements for CSMs and Onboarding Managers

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker This isn’t your typical CSM role — and we’re not looking for a typical CSM. We’re searching for a strategic and creative Scale Customer Success Manager to own and build our entire SMB Success motion from the ground up . You will be the architect of how we engage, retain, and grow our thousands of SMB clients — through smart automation, one-to-many education, and a deep understanding of customer behavior. This role is foundational : your work will set the tone, structure, and impact of how Chargeflow delivers value at scale. You’ll define the playbooks, design the programs, and be a central voice in shaping how our customers succeed — and how our company scales. What You’ll Own and Drive: Build the SMB Success Engine: Own the post-sale journey for Chargeflow’s SMB segment — from onboarding to expansion — using automation, lifecycle strategy, and high-leverage communication. Design Scalable Engagement: Develop and execute one-to-many initiatives like email sequences, product tutorials, webinars, and self-serve training — driving deep adoption and long-term retention. Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base. Educate, Empower, Enable: Make every customer feel like a power user. Turn complex features into simple workflows through smart guidance, intuitive resources, and proactive outreach. Act on Data: Use customer data and behavioral insights to identify risks, opportunities, and churn signals — and proactively intervene at scale. Be the Voice of the Customer: Champion customer feedback (VOC) across the company, informing product direction, roadmap priorities, and feature design. Cross-Functional Partner: Collaborate with Product, Marketing, Sales, and Support to continuously optimize the end-to-end customer experience and amplify customer value. Drive Impact at Scale: Every initiative you build has the potential to reach thousands of customers. You’ll play a critical role in making Chargeflow the gold standard in SMB success.

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.
We’re looking for a Customer Experience Specialist with a rare blend of technical savvy, creativity, and exceptional communication skills to join our team. You’ll be the frontline of our customer experience—engaging with content creators around the world and helping them get the most out of our platform. This isn’t your average support job. You'll work across departments, master our product inside and out, and use your own creative instincts to solve problems, advise customers, and impact the product directly. If you're the type who loves learning new tools, writing clearly, and helping creators thrive—you’ll love it here.
Wake Up For This:
* Help content creators from all over the world through email and online chat
* Become a master of Artlist and Motion Array , including music and film licensing, web troubleshooting, and more
* Use your own creativity to offer clear, practical solutions
* Collaborate with Product, A&R, Music, Creative, Footage , and other teams across the company
What You'll Do: Engage with customers via chat, email, and screen share to resolve issues and guide their success Connect customer goals and challenges to platform features and workflows Collaborate cross-functionally with Product, QA, and Engineering teams to escalate bugs and verify fixes Create internal and external documentation for our knowledge base Advise users on features, updates, and best practices Investigate complex issues with creativity and persistence
* Be a voice of the customer , providing feedback to help shape the best possible version of our product You Bring These Traits: Ownership: You take responsibility and follow through with pride Curiosity: You're passionate about learning and researching solutions Solution-Oriented: You love finding answers and overcoming challenges Adaptability: You’re comfortable navigating new tools and unfamiliar issues Confidence: You question, suggest, and contribute thoughtfully Resilience: You handle setbacks constructively and keep growing Initiative: You’re proactive and resourceful, even in tricky situations Empathy & Communication: You connect well with people and explain clearly, kindly, and patiently
Why Join Us?
* Be part of a fast-growing company at the intersection of creativity and tech
* Work with a mission-driven team that values clarity, autonomy, and innovation
* Have a real impact on the product and user experience
* Collaborate with a wide range of creative departments
* Enjoy a flexible work environment and strong global support team

Were seeking a charismatic and highly motivated Partnership & Customer Success Manager to join our expanding team. This is a multi-faceted role that combines business development, account management, and talent partnerships. You will be responsible for identifying new business opportunities, maintaining and growing relationships with existing clients, and scouting new brand ambassadors/presenters who align with our clients' vision and



** This role is based on Israeli working hours, which requires flexibility to stay on top of communications after hours.
Responsibilities
Partnership Development & BizDev
Identify and pursue new business opportunities with DTC brands.

Initiate and lead outreach efforts, build pipelines, and drive strategic partnerships.

Collaborate with internal stakeholders (PPC, Creative, Product, etc.) to develop compelling proposals.

Customer Success & Account Management
Serve as the main point of contact for selected clientsensuring satisfaction, growth, and performance.

Build long-term relationships based on trust, value, and mutual success.

Work closely with internal teams to align campaign performance with client goals.

Presenter & Talent Partnerships
Scout new talent, brand ambassadors, and presenters for our portfolio of brands.

Manage the end-to-end relationship with presentersfrom outreach and onboarding to ongoing collaboration.

Ensure alignment between brand values and talent communication.

Power the Future with us!
At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 3,000 employees, offices in 36 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. What you will be doing:
* Build and maintain long-lasting solid client relationships.
* Train and maintain key customers
* Serve as the primary client contact for 2st level support issues requiring escalation.
* Multi-interface work, coordinating logs with contractors/customers/warehouses.

Country:
Israel

City:
Herzliya