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Were looking for a tenacious, tech-savy team member who is passionate about our customers and able to
manage multiple clients at various stages of their journey . Your first priority will be to help our
customers maximize the value of the solution rapidly and focus on building relationships with them.
Requirements:
Establish a trusted advisor relationship, handling overall responsibility for managing the customer relationship
from end-to-end once the sale is made
Proactively engage each account to ensure that every functionality and offering is used, maximizing the
value of each subscription
Look for opportunities for cross-selling and up-selling within accounts
Update customers about how the Product roadmap will continue to address their business challenges and
needs
Monitor customer product usage trends and demands and provide recommendations to the product team

Responsibilities:
Respond to customer support inquiries as quickly and accurately as possible via email and phone [1st level support]
Taking every customer interaction and turning it into an opportunity to learn from our customers
Working collaboratively with product, customer success, development and other departments
Advocating for customers needs and contributing to our growing knowledge base of articles and educational materials

As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of our company products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%
In your role as Director of Customer Success at our company, you will:
Team Leadership: Lead and manage the Customer Success team, providing guidance, mentorship, and support to ensure high performance and professional growth.
Strategy & Execution: Own and drive the customer success strategy end-to-end, ensuring alignment with company objectives and customer needs.
Trusted Advisory: Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the companys solutions.
Process Optimization: Drive continuous improvement of customer success workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency.
Cross-Functional Collaboration: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction.
Health & Retention Metrics: Monitor customer health metrics, proactively identify risks and opportunities, and lead action plans to improve customer engagement, retention, and growth.
Strategic Engagement: Lead business reviews (QBRs), success planning, and executive-level communications with enterprise healthcare clients.
Compliance: Ensure all customer success activities comply with relevant healthcare industry standards and data security requirements.

We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.

As a Customer Experience Specialist at our company, you will engage with customers visiting the store, help capture their information, and answer questions about our vehicles. You are part of a sales team that works together to meet targets. You are expected to be cooperative, Customer oriented and passionate about our company products.
You are driven by the mission of our company to accelerate the worlds transition to sustainable energy.
מה תעשו
Greet customers and engage with them to understand what they're looking for
Answer questions about our company vehicles and help customers schedule test drives
Capture customer information accurately in our system and keep records updated
Provide friendly and professional customer service at all times
Work with the sales team to ensure customers have a good experience
Help during store events and promotional activities
Support the team with administrative tasks as needed
Be flexible with scheduling, including weekends and evenings when required.

As an Virtual Sales Advisor you are the front line of ownership experience at our company, serving as an ambassador who ensures customers maintain a seamless and evolving relationship with our company, helping them to make the decision for their next our company.
As their dedicated Advisor, you will be responsible for collecting and actioning feedback from their experience so far, adapting to their changing needs and relaying accurate and appropriate financial information to customers with regards to their contract end. You will advocate for the company ecosystem through proactive knowledge sharing and loyalty-building, all in the pursuit of building a world of amazing abundance.
To succeed at our company, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create and maintain exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success.
מה תעשו
Liaise with relevant finance providers to provide accurate contract information to our customers to help them plan for their next vehicle.
Collaborate with store teams to facilitate test drives to help our customers experience our newest products.
Utilise existing customer relationship management tools to track and manage customers in the pipeline.
Partner with stakeholders to find innovative ways to develop existing processes.
Use a consultative approach to influence customer purchase.
Escalate matters that require management attention in a timely manner.
Provide effective feedback to direct and indirect colleagues to ensure that systems and processes support the customer journey.
General Duties
Operate with a flexible mindset to support sales needs across the team.
Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
Execute on and share best practices across our company locations.
Manage any additional duties to support wider business requirements.
Ability to prioritise effectively and handle shifting priorities.

we are looking for a Strategic Partnerships Sales Manager to lead new partner acquisition and drive revenue through high-impact distribution deals. Youll be responsible for identifying, pitching, negotiating, and closing strategic partnerships with platforms such as website builders, CRMs, marketplaces, and other software providers that can embed our financial products.
This is a hands-on, outbound sales role targeting large-scale distribution partners. Youll report directly to the leadership team and play a critical role in scaling reach through strategic B2B channels.
You will:
Engage with potential customers via phone, email, and online communication tools to follow up on inquiries and leads.
Build and maintain relationships with prospects, understanding their needs and offering tailored solutions.
Develop and deliver sales pitches that highlight the benefits of services.
Guide customers through the sales process, from the initial conversation to closing the deal.
Assist in onboarding new customers, ensuring they have a smooth and positive experience with platform.
Maintain accurate records of interactions, sales progress, and follow-up tasks using our CRM system.
Continuously refine your product knowledge to better assist prospects and customers.

We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.
The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Being in Customer Success means showing up for freelancers who build their livelihoods on our company. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the company Customer Success team might be for you.
we are looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?
Onboard high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of our companys most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to our company.
Utilize AI tools to gain further customer insights

This is a hands-on role that sits at the intersection of customer success, performance marketing, and technology. You should be comfortable talking about funnel performance with a growth lead, navigating marketing platforms and data, and getting into the technical details when needed.

What You'll Do
Own the end-to-end customer journey, from onboarding and implementation through adoption, optimization, and expansion

Work closely with performance marketing and growth teams to understand their campaigns, traffic strategy, audiences, and goals

Help brands build, launch, and optimize landing experiences that drive measurable improvements in CVR, CPA, ROAS, and revenue

Analyze performance data and proactively identify opportunities to improve customer results

Support customers with platform setup, integrations, tracking, and technical troubleshooting

Gather customer feedback and work closely with Product and R&D to improve the platform

Build playbooks and processes that allow Customer Success to scale as Jurni grows

We are looking for an experienced Customer Retention Manager to develop and implement strategies to increase customer loyalty and reduce churn. You will be responsible for analyzing customer data, identifying trends, and creating retention programs.

As a Customer Success Manager, you will be responsible for building and maintaining relationships with our key clients. You will ensure customer satisfaction, drive product adoption, and identify growth opportunities within existing accounts.

we're looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting sellers to leverage the platform to gain business growth and success. The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?:

* Onboard high-value customers with a full demo
* Build and maintain strong, long-lasting customer relationships
* Increase retention and growth of Fiverrs most valuable customers
* Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
* Identify business opportunities with customers and generate outstanding customer business experience to improve retention
* Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
* Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
* Provide strategic advice to our customers to increase their loyalty to Fiverr.
* Utilize AI tools to gain further customer insights