לוח משרות דרושים Back Office / בק אופיס בהרצליה

Who we are: We are disrupting the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a few clicks. Our unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski holiday by providing real-time prices and availability for millions of ski trip combinations. Our technology connects in real-time to thousands of supplier APIs to provide customers with a one-stop-shop solution to book everything they need for their ski holiday, including flights, airport transfers, accommodations, ski lift passes, ski gear rental, lessons, and more. We partner with over 100 ski resorts (and counting) across 10 countries and have already sold over 70,000 ski holiday packages to skiers worldwide. We are profitable, and growing big!
Role Overview: As a Senior Back Office Rep, you will play a crucial role in ensuring the seamless processing of customer bookings, maintaining operational efficiency, and addressing inquiries to elevate the overall customer experience. Reporting directly to the Head of Operations, you will be responsible for managing critical aspects of our customers’ ski holiday arrangements and supporting the broader operations team.
Key Responsibilities: Booking Management: Process customer bookings and amendments through various communication channels (online platforms, mail, and phone). Issue Resolution: Resolve booking-related issues promptly and efficiently to ensure high levels of customer satisfaction. Correspondence Management: Handle daily correspondence, and respond to inquiries in a timely manner. Professional Conduct: Maintain a professional demeanor and ensure a tidy work area at all times. Technical Proficiency: Master Excel and Google Spreadsheets to manage data and tasks. Attention to Detail: Exhibit strong attention to detail, ensuring tasks are performed accurately even under pressure. Communication Skills: Demonstrate excellent written and verbal communication skills in English; proficiency in French is a plus. Multitasking Ability: Excel in multitasking and working with multiple systems to handle complex tasks efficiently. Adaptability: Thrive in a fast-paced environment, handling multiple responsibilities with ease.

This is an exciting opportunity for a passionate, service oriented and dedicated individual with excellent communication skills and attention to details; to join our super dynamic and energetic company, help keep pace within our growing and exciting work environment, work with great people and be the heartbeat of our office.

Reporting to the VP R&D and Site Manager, the Office Manager will act as the first point of contact for the office, being stationed at the front desk.

Responsibilities
Provide full Admin and back-office support to the VP of R&D and Site Manager including managing calendar, coordinate meetings, handle internal & external meeting requests, prepare and organize agendas and materials for meetings.
Manage and execute the day-to-day administrative activity of the company to ensure smooth operations (budget, office maintenance, supplies, equipment, parking, etc.)
Create an inclusive environment by greeting guests, candidates, and visitors with a personable and genuine approach.
Oversee the budget and purchase order processes, track expenses, and ensure compliance with financial guidelines.
Assist in the onboarding process of new employees.
Play a significant role in facility and workplace management and participate in major office projects as needed.
Work closely with HR / Finance teams.

Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. What you will be doing:
* Build and maintain long-lasting solid client relationships.
* Train and maintain key customers
* Serve as the primary client contact for 2st level support issues requiring escalation.
* Multi-interface work, coordinating logs with contractors/customers/warehouses.
* Multi-interface work, coordinating logs with contractors / customers / warehouses.
* Work and follow-up with the authorities with emphasis to the electricity company


Country:
Israel

City:
Herzliya