לוח משרות דרושים Customer Success Manager משרה מלאה

We are looking for an experienced Director of Customer Experience to lead our customer experience efforts.
This role will be responsible for overseeing the end-to-end customer journey, ensuring a seamless experience for our customers across all touchpoints. The Director of Customer experience will manage a cross-functional team including UX designers, technical writers, and product marketing specialists.
Responsibilities:
Develop and implement a customer experience strategy that aligns with the companys goals and objectives.
Lead a team of UX designers, technical writers, and product marketing specialists to execute on the customer exprience strategy.
Collaborate with product management, marketing, sales, and customer success teams to ensure consistency and alignment throughout the customer journey.
Conduct research and gather insights to identify pain points and opportunities for improvement in the customer journey.
Define key metrics and KPIs to measure the effectiveness of the customer journey and track progress over time.
Stay up to date on industry trends and best practices related to customer experience and incorporate them into our strategy and processes.

we are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.

Responsibilities
Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity.
Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
Provide real-time support related to travel inquiries & emergency events.
Collect & monitor travel intelligence information.
Interact with travel & medical providers.
Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
Efficiently handle customer complaints with empathy, knowledge and understanding.
Complete customer requests in a friendly, professional and timely manner.
Work collaboratively across teams and departments to help solve any matter at hand.

We are looking for a seasoned Senior Retention Manager with B2C experience to join our team. The ideal candidate has a proven track record of leading retention activities across multiple channels, leading the marketing automation efforts of the company, monitoring and improving all outgoing communications with the companys customers, and improving retention metrics on all fronts.

As a Senior Retention Manager , youll play a critical role in ensuring our customers stay loyal and engaged. Youll lead strategic initiatives to retain existing users, enhance their experience, and drive long-term retentive behavior.

We work in a fun, collaborative, and open-minded environment and are looking for proactive, accountable professionals focused on continuous learning and growth to push themselves and our team forward.

Responsibilities
Develop and execute a comprehensive retention strategy aligned with business goals.
Create targeted initiatives that boost customer lifetime value.
Own the performance of all customer-facing communications, ensuring consistent messaging across channels. Work with our content team to craft compelling emails, in-app messages and other touchpoints, to engage and retain our customer base.
Monitor and analyze retention metrics, identifying trends and areas for improvement. Collaborate with cross-functional teams to implement data-driven solutions that enhance customer satisfaction and reduce churn.
Take charge of our marketing automation efforts. Optimize automated campaigns, personalized journeys, and triggered communications to nurture existing customers, and work with our Brand Designer to optimize and test designs.
Work closely with product, Communications, Growth and Customer Support teams to align retention initiatives with overall business objectives. Foster collaboration and knowledge sharing.
Set ambitious retention targets in terms of sales, engagement, and customer satisfaction. Develop strategies to achieve and exceed these goals.
Leverage data insights to make informed decisions. Continuously test and iterate on retention tactics, adjusting as needed to achieve optimal results.
Lead cross-functional projects related to retention. Drive innovation, streamline processes, and champion best practices.
Be the go-to expert for all things retention within the company. Take ownership of initiatives, drive change, and inspire others to prioritize customer loyalty.

We are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as Customer Success Manager.

This Customer Success Manager role is an opportunity to join our team, help build a strong customer success department and make a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.

Responsibilities:

- Represent the voice of the customers and be part of the product development roadmap.

- Build CS working processes, suggest innovative solutions and look for service improvement opportunities.

- Be the point of contact for our customers on all media channels.

- Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately.

- Build onboarding and training processes, and data knowledge centers.

- Support a team of CS representatives (Students).

- Study & implement new tools.

Viber is one of the most popular apps in the world and the most downloaded app to come out of the start-up nation. Working at Viber, provides a unique opportunity to influence hundreds of millions of people using our messaging app. The Viber business team is responsible for developing, selling, and maintaining all the revenue-driven products and services at Viber, and we’re looking for a Customer Success Operations Manager to join our team. Join us and become an integral part of our customer success efforts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.

Responsibilities:
As a Customer Success Operations Manager, you will be responsible for various processes, operations and services our business teams use worldwide. Responsibilities will include:
* Ownership and execution of several operational processes
* Technical support to Viber's sales managers and business partners in various domains
* Collaboration with internal teams for investigations of escalated reported issues
* Work together with other team members to define new processes, integrations and development requirements for systems in use, as well as optimize existing processes

Advantages:

* Russian speaker
* High-level knowledge of backend-oriented programming languages (JavaScript, Node JS, Python, PHP or similar)
* Graduate of/Student in BSc in Computer Science or equivalent

Experience:
1-3

We are seeking an experienced Account Success Manager to drive press performance in a specific customers production workflow to ensure customer success in DACH region. In this role you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
Responsibilities:
* Work closely with our customers to improve the overall level of utilization of a Landa Nanographic Press insuring customer satisfaction and success.
* Work with the customer to assist in the selection of work and production best suited to the press with the objective to build the volume of pages produced - ensure the company`s promise by delivering the value proposition (applications, quality and productivity).
* Guide the customer as they ramp up the new press, and develop its use throughout the PLC.
* Be our's focal point in front of the customer: building up trust with the customer and providing transparency on project progress
* Work closely with the company`s field service engineer and with Landas global service operation. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer
* Support with pre-sales activities in the region such as demonstrations and sample handling.

We are seeking an experienced Account Success Manager to drive press performance in a specific customers production workflow to ensure customer success in DACH region. In this role you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
Responsibilities:
* Work closely with our customers to improve the overall level of utilization of a Landa Nanographic Press insuring customer satisfaction and success.
* Work with the customer to assist in the selection of work and production best suited to the press with the objective to build the volume of pages produced - ensure the company`s promise by delivering the value proposition (applications, quality and productivity).
* Guide the customer as they ramp up the new press, and develop its use throughout the PLC.
* Be our focal point in front of the customer: building up trust with the customer and providing transparency on project progress.
* Work closely with the company`s field service engineer and with our global service operation. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer.
* Support with pre-sales activities in the region such as demonstrations and sample handling.

We are seeking an experienced Account Success Manager to drive press performance in a specific customers production workflow to ensure customer success in DACH region. In this role you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
Responsibilities:
* Work closely with our customers to improve the overall level of utilization of a Landa Nanographic Press insuring customer satisfaction and success
* Work with the customer to assist in the selection of work and production best suited to the press with the objective to build the volume of pages produced - ensure the company`s promise by delivering the value proposition (applications, quality and productivity).
* Guide the customer as they ramp up the new press, and develop its use throughout the PLC.
* Be our focal point in front of the customer: building up trust with the customer and providing transparency on project progress.
* Work closely with the company`s field service engineer and with Landas global service operation. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer.
* Support with pre-sales activities in the region such as demonstrations and sample handling.

We are seeking an experienced Account Success Manager to drive press performance in a specific customers production workflow to ensure customer success in DACH region. In this role you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
Responsibilities:
* Work closely with our customers to improve the overall level of utilization of a Landa Nanographic Press insuring customer satisfaction and success.
* Work with the customer to assist in the selection of work and production best suited to the press with the objective to build the volume of pages produced - ensure the company`s promise by delivering the value proposition (applications, quality and productivity).
* Guide the customer as they ramp up the new press, and develop its use throughout the PLC.
* Be our focal point in front of the customer: building up trust with the customer and providing transparency on project progress.
* Work closely with the company`s field service engineer and with our global service operation. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer.
* Support with pre-sales activities in the region such as demonstrations and sample handling.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region. what youll do: Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally Own shared responsibility for customer churn Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) Own responsibility for invoice payments, renewals, contractual changes Collaborate with our sales team to achieve quotas while keeping our clients highly engaged Identify up-sell opportunities and communicate them to the relevant business line owner Facilitate and support up-sell processes Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Maintain all information on customer activity within the CRM platform
Position Intro:
Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data -driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.

The Junior Publisher Success Manager will work in the Publisher Operations team, guiding the companys main clients and partners.

In this role, you will be responsible for assisting team members and managers within the department in providing excellent service to publishers,

monitoring their retention, and increasing the volume of our activity.

You will be responsible for fulfilling ongoing operational tasks as an integral part of the Publisher Operations team.

The day-to-day of this role will consist of monitoring reports, collecting publisher data, operating the client account platform, and managing work with cross-functional stakeholders to ensure the highest quality of publisher services are being provided.

Main Responsibilities:

Provides support to our accounts for their ongoing operation.

Help the team manage ongoing operations and tasks related to publishers.

Ensure that reports are monitored and relayed to the team managers in accordance with protocol.

Aid the cross-communication of routine work processes between departments.

Research and understand the adtech industry in depth, especially in regards to publishers.

As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.

Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premise and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. As a senior technical writer in XM Cyber’s Product department, you’ll be responsible for:
* Maintaining product documentation, including user guides, release notes, known issues, and API guides, according to a 3-week release schedule
* Collaborating with UX to write and improve feature microcopy and in-app notifications
* Collaborating with Research to write and improve technique, remediation, and control documentation
* Tracking and authorizing release contents for Product and CS

We are looking for a Customer Operations Engineer.
As Customer Operations Engineer, you'll work closely with customers and the engineering team to solve any technical challenges.
You will become knowledgeable about the customers user journey to make it more efficient and organized while achieving the Customer Operations goals.
You will also oversee every code release and implement systems to improve the efficiency of the team.
What Will You Do:
Work very closely with our top customers to make sure that they gain value and value-realization from our product and are satisfied with the overall service we provide.
Be the focal point for any technical-related matter, and progress and own the outcome until fulfillment according to customer's needs.
Participate in the proactive monitoring of customers environments via various monitoring tools and participate in the teams on-call rotation.
Be part of the customer's onboarding process and assist them with ongoing usage.
Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
Advocate internally for customer needs be the technical voice of the customer .
Contribute on an ongoing basis to our technical documentation.