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We are looking for an experienced Product line Manager to lead and manage the engineering product team. The PL manager will manage the overall activities related to all of our saleable products. His/her responsibilities include initiation of CIP projects, managing the IB matrix team, promoting technical solutions and to secure product quality.
What will you do?
Lead and manage a product engineering team to resolve technical issues by identifying
and developing new solutions for all field and production related issues.
Mange the entire installed base PMT (cross organizational matrix) Lead and prioritize technical issues, manage internal work groups, and execute technical solutions
Continually improve product reliability by consolidating, prioritizing and providing solutions and guidance to production/field escalations and complex technical issues
Set product strategies, key assumptions and goals to enable customers empowerment.
Lead CR program, define Engineering opportunities for CR, manage and track the plan Perform product cost analysis
Manage and secure products quality conduct quality meetings with manufacturing, analyze defect root causes and set the relevant resolution path
Manage product out-of-the-box quality set a long-term plan, track the defined measurable criteria and work tightly with CS department to improve installation quality
Accompany technical supervision of projects focusing on cross-functional collaboration (R&D/Operations/Service) to enhance business performance manage and lead CIP
Overall responsibility on product configuration lead engineering changes to improve product quality, reliability and cost effectiveness.
Lead a plan to reduce production cycle time and to increase manufacturing efficiency
Continuously evaluate projects to ensure they meet engineering objectives, adhere to processes, and meet deadlines
Extensive communication with local and worldwide departments to keep projects on track
Ensure continuous training and development of the team in the engineering department
Conduct ongoing analysis and lessons learned activities

Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics troubleshooting? If so, then a job as Customer Support Engineer within our Business Line Mature Products & Services team may be right for you!
Job Mission:
The Customer support engineer is responsible for the maintenance, qualification, repair, and installation assistance of the systems at customer site and for the necessary transfer of knowledge to the customer.
Job Description:
Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems.
Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Advise users of appropriate actions to correct malfunctions in a timely manner.
Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
Independently and accurately prepare written technical reports.
Provide appropriate support and assistance to less experienced our personnel as necessary.
Assist installation team of equipment at customers locations, including new equipment, upgrades and system relocations on Multiple platforms.