A cutting-edge fintech thats driving the technology for leading banks and retailers worldwide. Were growing quickly following an investment of over $20M by the company that owns IKEA. So we need people like you smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.
We are looking for a Tier 2 technical support engineer as part of our Customer Support team. You will provide advanced technical support to our partners and customers. Your role is responsible for resolving escalated technical issues.
Communication with customers consists of working on cases in our ticketing system and the occasional phone or video call to troubleshoot technical issues. You will collaborate with other teams including engineering, integration, product and account management.
Responsibilities
Manage advance tech tickets that were escalated from our Tier1 team
Provide timely responses and proactive updates during all phases of case lifecycle
Demonstrate ownership over cases and tickets, and champion ticket resolution with other teams
Requirements: Proven 3+ years as a T2 Support engineer must
Deep understanding in SDLC must
Advance knowledge in ZenDesk, SQL, monitoring systems must
Availability for a full time position, including 2 evening shifts a week, availability for weekend support (for critical issues) must
Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely and accurate resolution
Ability to coordinate and communicate effectively with teammates, managers and clients to maintain high service levels in a demanding environment
Ability to work well in team environment
Excellent verbal, written and analytical skills
Self-motivated and passionate
Strong written and verbal communication skills in both English and Hebrew
Demonstrated leadership ability, strong team player who enjoys a fast paced atmosphere
This position is open to all candidates.
