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we are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.

Responsibilities
Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity.
Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
Provide real-time support related to travel inquiries & emergency events.
Collect & monitor travel intelligence information.
Interact with travel & medical providers.
Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
Efficiently handle customer complaints with empathy, knowledge and understanding.
Complete customer requests in a friendly, professional and timely manner.
Work collaboratively across teams and departments to help solve any matter at hand.

As a Travel Experience Specialist, you will play a crucial role in assisting our clients with their travel needs throughout Japan.
You will work closely with our team to ensure seamless trip planning and execution, providing exceptional service to our clients from start to finish.
Responsibilities:
Client Communication: Communicate with clients via email, phone, and in-person meetings to understand their travel preferences, interests, and requirements.
Itinerary Planning: Design customized itineraries tailored to each client's preferences, including transportation, accommodations, activities, dining reservations, and cultural experiences.
Reservation Management: Coordinate and confirm reservations for flights, hotels, tours, transportation services, and other travel-related activities.
Vendor Coordination: Liaise with local vendors, tour operators, and hospitality partners to ensure seamless execution of planned activities and services.
Travel Documentation: Provide clients with all necessary travel documentation, including itineraries, booking confirmations, and other relevant information.
Client Support: Offer ongoing support to clients throughout their travels, addressing any questions, concerns, or unforeseen issues that may arise.
Destination Knowledge: Stay updated on travel trends, destination highlights, cultural nuances, and local regulations within Japan to provide accurate and insightful recommendations to clients.
Quality Assurance : Ensure that all aspects of the travel experience meet or exceed client expectations, and promptly address any feedback or issues that arise.
Administrative Tasks: Perform administrative duties such as maintaining client records, processing payments, and generating reports as needed.