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We are looking for a talented Cloud Ops to join the Customer Success department.
The Cloud Ops will manage our cloud Environments across the company and customers, will spearhead the design, implementation, and monitoring of our internal and external cloud infrastructure, ensuring optimal performance, reliability, and scalability to meet the customers demands.
Responsibilities:
Architect, deploy, and administer cloud infrastructure on industry-leading platforms such as AWS, Azure, etc
Champion the automation of deployment pipelines, scalability mechanisms, and infrastructure management processes utilizing state-of-the-art tools such as Terraform, Ansible, or Cloud Formation
Monitor system health, performance metrics, and resource utilization, proactively identifying areas for optimization and enhancement
Rapidly diagnose and resolve complex issues pertaining to cloud infrastructure, networking configurations, and security protocols, ensuring minimal disruption to business operations
Implement robust security measures, regulatory compliance standards, and disaster recovery protocols within the cloud environment, safeguarding critical data and assets
Architect, deploy, and administer cloud infrastructure on industry-leading platforms such as AWS, Azure, etc
Champion the automation of deployment pipelines, scalability mechanisms, and infrastructure management processes utilizing state-of-the-art tools such as Terraform, Ansible, or Cloud Formation
Monitor system health, performance metrics, and resource utilization, proactively identifying areas for optimization and enhancement
Rapidly diagnose and resolve complex issues pertaining to cloud infrastructure, networking configurations, and security protocols, ensuring minimal disruption to business operations
Implement robust security measures, regulatory compliance standards, and disaster recovery protocols within the cloud environment, safeguarding critical data and assets.

We are looking to place an onsite Level 2 support engineer at the Yakum office to provide all deskside services as and when needed.
We have a global support team who will be working with you in this role and so collaboration is important.
As part of this extended support team you will work with Service Desk leads as well as Level 1(Global) and Level 3 (Global) support teams where required. The Level 1 and Level 3 support teams will offer remote assistance and are not based on site. All support needs are managed via a global ticketing system named Service Now.
WHAT YOU WILL DO
On site assistance with End user support tasks around the local office (Printers, Installations, Guidance, maintenance tasks, Etc.)
Provide a smart hands function for the global support teams in times of need (Connecting console cable to network infrastructure, working on changes with network team, Etc.)
Manage service requests for the region via Service Now ticketing platform (reviewing open tickets, closing service requests, logging of new requests, Etc.)
Working with global team to carry out global initiatives/projects (E.g. Modern management rollout)
You will be the interface between the caller and global support teams where applicable.