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Required Client Satisfaction Junior
Are you passionate about ensuring customer satisfaction and building strong client relationships? we are an international company specializing in blockchain forensic investigations and financial dispute services. We maintain a fast-paced, professional, and friendly office located off Route 38 close to Beit Shemesh and Route 1 and wed love for you to join our team as a Client Satisfaction Junior. 
Location: Beit Shemesh
Type: Full-time
Responsibilities:
Assist as a point of contact for clients, addressing inquiries and concerns promptly and professionally.
Utilize excellent communication skills to interact with clients via phone, email, and social media platforms.
Assist in managing customer relationships to ensure high levels of satisfaction and retention.
Collaborate with the team to identify opportunities for improving client experiences and processes.
Utilize Windows and database systems efficiently to maintain accurate client records and documentation.
Why Join Us?
Opportunity to work in a dynamic and growing industry with a leading company.
Collaborative and supportive team environment.
Competitive salary and benefits package.
Opportunities for career growth and development.
If you are a motivated individual with a passion for delivering excellent customer service and are excited about joining a fast-paced team, we want to hear from you! Apply now to become a part of our dedicated team.
To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.

We are looking for a seasoned Senior Retention Manager with B2C experience to join our team. The ideal candidate has a proven track record of leading retention activities across multiple channels, leading the marketing automation efforts of the company, monitoring and improving all outgoing communications with the companys customers, and improving retention metrics on all fronts.

As a Senior Retention Manager , youll play a critical role in ensuring our customers stay loyal and engaged. Youll lead strategic initiatives to retain existing users, enhance their experience, and drive long-term retentive behavior.

We work in a fun, collaborative, and open-minded environment and are looking for proactive, accountable professionals focused on continuous learning and growth to push themselves and our team forward.

Responsibilities
Develop and execute a comprehensive retention strategy aligned with business goals.
Create targeted initiatives that boost customer lifetime value.
Own the performance of all customer-facing communications, ensuring consistent messaging across channels. Work with our content team to craft compelling emails, in-app messages and other touchpoints, to engage and retain our customer base.
Monitor and analyze retention metrics, identifying trends and areas for improvement. Collaborate with cross-functional teams to implement data-driven solutions that enhance customer satisfaction and reduce churn.
Take charge of our marketing automation efforts. Optimize automated campaigns, personalized journeys, and triggered communications to nurture existing customers, and work with our Brand Designer to optimize and test designs.
Work closely with product, Communications, Growth and Customer Support teams to align retention initiatives with overall business objectives. Foster collaboration and knowledge sharing.
Set ambitious retention targets in terms of sales, engagement, and customer satisfaction. Develop strategies to achieve and exceed these goals.
Leverage data insights to make informed decisions. Continuously test and iterate on retention tactics, adjusting as needed to achieve optimal results.
Lead cross-functional projects related to retention. Drive innovation, streamline processes, and champion best practices.
Be the go-to expert for all things retention within the company. Take ownership of initiatives, drive change, and inspire others to prioritize customer loyalty.