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We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability.
The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients.
Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator.
A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yields customers.
The Task-at-Hand:
Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

As a Workato Specialist, you will play a vital role at Shift4. We are looking for an individual that can help us continually build, improve and enhance our business processes through automation.
You will work with others throughout the software development life cycle.
In this role, you should be a team player with a keen eye for detail and problem-solving skills. If you also have experience in Automation platforms, particularly Workato, wed like to meet you.
Responsibilities and Duties:
Implementing and developing new processes/features/systems/modifications
Testing, Debugging, and resolving production issues.
Read both business and technical requirement documents
Write solution
Contributing to technical documentation
3rd level Support

As a Full Stack Developer, you will have a major influence on the future of the solution, department and the product. your responsibilities will include developing new features, building integrations, financial services, tools to utilize large amounts of data, and improving our SaaS architecture for scale. Youll be using top technologies like React, nest.js, AWS, and scalable databases to build a unique experience in the world of Real Estate Investments.
Responsibilities:
Collaborate with cross-functional teams to define, design, and ship new features.
Establish and enforce front-end development standards and best practices to promote code quality and maintainability.
Keep up-to-date with UI/ UX trends and technologies to improve development processes
Work closely with the design team to transform wireframes and mockups into pixel-perfect, responsive user interfaces.
Contribute to technological and architectural decisions.
Develop and maintain software applications using React.
Participate in code reviews and contribute to the development of the company's coding standards and best practices.
Create and maintain documentation for front-end development processes, standards, and component usage guidelines.
Lead the implementation and maintenance of our design system
Utilize Storybook for building, documenting, and showcasing UI components - Advantage

We are looking for a Solutions Engineer to onboard our customers and partners to use our solutions. This role is suitable for unique people who have both solid hands-on technical experience and great customer-facing skills.
In this role, you will be leading implementations and other technical projects, enabling our anti-fraud solutions for web and mobile applications. The majority of our customers are financial institutions like banks and credit unions - but not only. You'll be working with Executives, Project Managers, and Developers.
You'll be part of the Solutions division, which provides all operational and technical services to our customers worldwide. This requires a superb can-do attitude, solid project management skills, and a strong frontend/fullstack technical background to overcome integration challenges with our customers' web/mobile applications.
As part of the Solutions Engineering team, you'll be also contributing to our documentation, leading workshops, and helping to improve our processes and practices.