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Viber is one of the most popular apps in the world and the most downloaded app to come out of the start-up nation. Working at Viber, provides a unique opportunity to influence hundreds of millions of people using our messaging app. The Viber business team is responsible for developing, selling, and maintaining all the revenue-driven products and services at Viber, and we’re looking for a Customer Success Operations Manager to join our team. Join us and become an integral part of our customer success efforts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.

Responsibilities:
As a Customer Success Operations Manager, you will be responsible for various processes, operations and services our business teams use worldwide. Responsibilities will include:
* Ownership and execution of several operational processes
* Technical support to Viber's sales managers and business partners in various domains
* Collaboration with internal teams for investigations of escalated reported issues
* Work together with other team members to define new processes, integrations and development requirements for systems in use, as well as optimize existing processes

Advantages:

* Russian speaker
* High-level knowledge of backend-oriented programming languages (JavaScript, Node JS, Python, PHP or similar)
* Graduate of/Student in BSc in Computer Science or equivalent

Experience:
1-3

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region. what youll do: Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally Own shared responsibility for customer churn Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) Own responsibility for invoice payments, renewals, contractual changes Collaborate with our sales team to achieve quotas while keeping our clients highly engaged Identify up-sell opportunities and communicate them to the relevant business line owner Facilitate and support up-sell processes Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Maintain all information on customer activity within the CRM platform
Position Intro:
Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data -driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.

A fresh, dynamic startup environment
An opportunity to join in an early stage, make a real difference, and grow with the company
Ownership and independence
Working on the core of the product
Engineering problem-solving on a day-to-day basis
Working on a cutting-edge technology stack

A small, passionate, independent and experienced team
Committed to continuous learning, improvement and innovation
Dedicated to shaping cutting-edge cyber security software
Highly technical individuals who deeply understand the development challenges and capabilities.
Own of the entire product organization and process


Responsibilities:

Develop and execute a product roadmap that aligns with the company's strategic vision and business goals.
Manage product managers, train them and guide them to strive for excellence
Lead strategic and special projects ranging from new features development to strategy creation
Collaborate with cross-functional teams to define product requirements, features, and functionality.
Lead market research and competitive analysis to identify trends, opportunities, and potential partnerships.
Define and track key performance indicators (KPIs) to measure the success and impact of product initiatives.
Collaborate with the marketing teams to develop go-to-market strategies
Process from inception to product delivery and reporting directly to the CEO
Work with leadership, product, engineering, and designers to formulate our vision and roadmap and then translate these to reality
Identify areas of differentiation to create great experiences for our users
Serve as an evangelist among both internal and external stakeholders to develop and execute strategy
Work with customers to determine needs and refine ideas with concepts and product feedback
Provide a business perspective when evaluating product investment decisions
Evaluate build/buy/partner options and create analysis to make decisions on expansion of the business
Maintain deep understanding of the market, our competition and latest industry trends

Were looking for driven, curious people who like to learn whatever is necessary to create new features, who want to make an impact and be a part of a high paced development team.

Our stack consists of Python, React, Redux, React Native, GCP and more, but what matters most is attitude if you are resourceful, love creating new features and want to do it in an inclusive and collaborative team you belong with us.

Responsibilities:

Contribute to all phases of the development: feature planning, development, testing, deployment, maintenance and improvements.
Sense of ownership of the system, including infrastructure and production-readiness of key features.
Work with CI/CD pipelines to deliver frequent and high-quality features.
Write clean and maintainable code and inspire others to do the same.
Deliver fast in an ever-changing environment.
Take part in building a dev culture of professionalism and kindness.
Continuously work to improve systems reliability and learn new technologies that can better our teams workflow, accelerate the development process and make it more reliable.
Together with your engineering team, you will share an on-call rotation.