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If you are talented, humble and ambitious now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey.
We are seeking a detail-oriented and assertive KYC Specialist to join our growing team.
In this role, you will play a vital role in ensuring compliance and mitigating risk through Precise customer due diligence (KYC) processes. If you are a highly motivated and detail-oriented individual with a passion for compliance, we encourage you to apply!
What youll be doing:
Conduct comprehensive KYC investigations on individual and entity clients, adhering to all regulatory requirements.
Analyze a wide range of documents and information with a keen eye for detail to identify potential discrepancies or red flags.
Manage daily communication with domestic and international merchants, acquirers, and other stakeholders to ensure smooth KYC workflows.
Proactively identify and address potential issues early in the KYC process, preventing delays and ensuring a high level of accuracy.
Close the feedback loop with merchants, keeping them informed of the KYC process and ensuring no applications fall through the cracks.
Maintain a highly organized KYC caseload, prioritizing tasks and ensuring efficient completion of all KYC requirements.

We are seeking a highly skilled and motivated Customer Service Professional to join our team. This role is a vital part of our Customer Success Team, responsible for overseeing the onboarding process of vendors onto our cybersecurity system for our esteemed clientele.

The successful candidate will serve as the main point of contact for vendors on behalf of our clients, ensuring seamless integration and continued support throughout the vendor onboarding process. They must be comfortable with working under tight deadlines, multitasking, utilizing various tools, and managing and responding to a large influx of customer service-related inquiries.

The role
Vendor Liaison: Serve as the main point of contact for vendors on behalf of our clients, engaging in negotiations and handling communications over phone and email to ensure optimal terms and agreements for our service.
Client Relationship Management: Act as an additional point of contact for our clients throughout the vendor onboarding process, collaborating closely with the customer success team to serve as another trusted advisor and advocate, building and maintaining strong relationships.
Onboarding Coordination: Lead the onboarding process for vendors onto our cybersecurity platform, collaborating closely with internal teams and external stakeholders to ensure a smooth and efficient transition.
Difficult Conversations: Handle challenging conversations with vendors and clients professionally and effectively, addressing concerns and resolving conflicts to achieve mutually beneficial outcomes.
Issue Resolution: Proactively identify and address any issues or challenges that arise during the onboarding process, working diligently to find effective solutions and mitigate risks.