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Who We Are Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global FinTech's. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple — our nimble, adaptive, and collaborative culture. Together we are at the forefront of technology and innovation in financial services, and we invite collaborative and motivated high performers to join our rapidly expanding team.
About Our Team Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently. What We’re Looking for This role plays a critical role for Cross River and will report to Head of Enterprise Systems - located in the US, will be working US hours . Should be able to perform the Microsoft Dynamics 365 CRM Architect & Admin role. The Microsoft Dynamics 365 CRM Architect / Admin is an expert of Microsoft suite of products including Dynamics 365, PowerAutomate, Teams, SharePoint and Outlook and should be able to bring the best practices with respect to the products integration and configuration to achieve better customer and user experience. Roles and Responsibilities Architect the overall Microsoft technical stack at Cross River across Dynamics 365, Power Automate, Power Apps, SharePoint, Teams, and Outlook to ensure we can maximize the benefits from the Microsoft stack while offering ensuring scalability, flexibility, and agility towards our Partner Onboarding and Experience processes. Responsible for the architecture, administration, planning, development, implementation, and maintenance of the Microsoft Platform including Dynamics 365 CRM, Power Automate, Power Apps, SharePoint, and MS Teams. Administer all configuration and development changes within Dynamics 365, Power Automate, Power Apps, SharePoint, and MS Teams to support business process and operational requirements at Cross River. Work with the Relationship Management, Business Development, Product, BSA/AML, and IT teams for architecting and delivery of requirements and enhancements in our Dynamics 365, Power Automate, Power Apps, MS Teams, and SharePoint technologies. Monitor product roadmaps and assess updates, communicating benefits and implementation timelines to stakeholders. Collaborate with developers, integrators, and business partners on system enhancements/upgrades and ensure architecture implications are fully understood and planned for. Work collaboratively with team members to troubleshoot and resolve Operations/ERP issues. Participate in CRM deployment activities and document the deployment plan/check list - Review and analyze the current state of Microsoft D365 Business Central and develop strategies for further improvement. Update and coordinate system configuration changes to enable new processes. Manage system updates: collaborate in planning, coordinate system downtime and backup. Microsoft D365 Business Central - Create & maintain best practices communication for all areas of Dynamics 365, MS Teams, SharePoint, Power Automate, and Power Apps and document these as appropriate. Provide technical support to end users, diagnosing and resolving problems - Document

we are seeking a backend developer to join our growing team
Java and GO Guru with coding hands-on ability
Set and meet the performances by KPIs
Establish a high scale multi-tenancy cloud foundation solution
Working with cutting-edge technologies in a dynamic environment, where you can learn and mentor your team members
Collaborate with Product Managers, Frontend and Backend Developers, and QA Engineers

we are seeking a DevOps team leader, our growing team
Team player and team leader with hands-on ability

Establish the multi-region, multi-tenancy SaaS solution over AWS

Set and meet the performances by KPIs

Designing and developing scalable, highly available, cross-region system

Leading the non-functional aspects of the products

Performing critical software maintenance in a real customer live environment

Collaborate with Product Managers, Frontend and Backend Developers and QA Engineers

we are seeking an R&D backend team leader to join our growing team
What will you do?

Be a team player and manager with coding hands-on ability
Set and meet the performances by KPIs
Design and develop backend components
Establish a high-scale multi-tenancy cloud foundation solution
Work with cutting-edge technologies in a dynamic environment where you can learn and mentor your team members
Manage in full collaboration a feature-team/squad-team with Product Managers, Frontend and Backend Developers, and QA Engineers

As a SRE & DevOps Team Leader, you will develop and maintain infrastructure on top of AWS, as part of that you will manage the CI/CD processes and own the production stability and costs. We are looking for an employee who will be able to grow with the company and leading the infrastructure domain as it evolves

Responsibilities

Plan, deploy, scale, and maintain our AWS infrastructure stack for testing, staging, and production.
Design and implement CI/CD processes
Monitor the availability and performance of our production
Assure that production availability meets 99.99% SLA
Goto person in all infrastructure topics and decisions
Own internal IT needs
Lead a team of professional and ambitious DevOps engineers
Manage external NOC team

We seek a visionary and customer-focused Technical Customer Service Representative to join our team. In this role, you will engage with our global customers during the sale, post-sales process, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a Rocket Ship to take part in making the future of digital communication today, with a great opportunity to grow into Tier 3 support engineer position.

Working days/hours: Monday-Friday, 09:00 -17:00 Eastern Time (ET)

Responsibilities:

Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and can-do attitude
Work directly with Tier 3, R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the customers' needs and become a trusted advisor with them by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to customers with onboarding new accounts
Monitor customers' status and identify both areas of concern and growth opportunities
Be a part of building and expanding the companys Global Support Services

We are looking for an experienced Senior DevOps to join our growing DevOps department!
Conditions:
Interesting, challenging projects across a wide variety of companies, only advanced technologies
Remote work and flexible hours: you can arrange the working day as you like
Official employment from the first working day (payment of sick leave, vacations)
White wages 100%, formal employment
Schedule 5/2
Obtaining certifications (AWS, GCP, Hashicorp) at the expense of the company
Modern equipment of your choice for comfortable work
Opportunity for development and growth in the company
Collaborate with the best of the best
Business trips abroad, participation in conferences at the expense of the company
Free training and DevOps certification.

We're looking for a passionate First Line Engineer to join our dynamic and international team.
You'll be the first point of contact for complex technical inquiries, collaborating with developers and professional services to deliver exceptional solutions to our customers. This is an exciting opportunity to make a real impact, directly influencing the success of our teams and products.
What You'll Do:
Triage and Resolve: Analyze and troubleshoot complex technical issues in multi-environment setups.
Consult and Guide: Work closely with developers and professional services teams to design and implement innovative solutions to complex technical challenges.

We are looking for a Tier III candidate that has excellent soft skills and willing to jump-in to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.
Job Duties:
to continually expand knowledge of product to successfully solve challenging issues and mentor team members.
and troubleshoot issues between our application and customers ERP system including but not limited to implementation and configuration.
logs, configurations, and workflows to resolve issues.
workflows or SQL issues causing product failures.
with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
resolution clearly and concisely verbally or written.
best workflow, implementation and utilization practices promoting customer success and product adoption.