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We are looking for a DevOps Specialist.
As a DevOps Specialist, you will be responsible for building, setting up, and maintaining infrastructure and platforms crucial to our operations. Your tasks will include:
Implementing CI/CD processes
Managing infrastructure for Deep Neural Network (DNN) training
Orchestrating containers using Kubernetes and managing Virtual Machines
Supporting our chosen Cloud Platform(s)
Defining and executing technical roadmaps and workplans for upgrades, updates, and fixes
Automating development and release processes
Collaborating with engineers to ensure development aligns with established processes
Ensuring system security against cyber threats
Implementing modern DevOps practices such as Infrastructure as Code (IaC), CI/CD, GitOps, and more
Daily and Monthly Responsibilities:In your role, you will:
Provide Level 2 technical support
Build and maintain tools to enhance customer experience and reduce errors
Develop software to integrate with internal systems
Perform root cause analysis for production errors
Investigate and resolve technical issues
Automate work processes through scripting
Design troubleshooting and maintenance procedures for systems

We are seeking a talented Data Engineer Team Lead to join our dynamic team. The successful candidate will play a crucial role in leading the Data Engineering team, ensuring compliance with FUSA requirements and ISO266262 certification. Additionally, this role involves leading the development of Data Engineering infrastructure and tools, coordinating technical work, and managing personnel to drive the success of our data engineering team.

We seek a visionary and customer-focused Technical Customer Service Representative to join our team. In this role, you will engage with our global customers during the sale, post-sales process, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a Rocket Ship to take part in making the future of digital communication today, with a great opportunity to grow into Tier 3 support engineer position.

Working days/hours: Monday-Friday, 09:00 -17:00 Eastern Time (ET)

Responsibilities:

Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and can-do attitude
Work directly with Tier 3, R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the customers' needs and become a trusted advisor with them by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to customers with onboarding new accounts
Monitor customers' status and identify both areas of concern and growth opportunities
Be a part of building and expanding the companys Global Support Services

We're looking for a passionate First Line Engineer to join our dynamic and international team.
You'll be the first point of contact for complex technical inquiries, collaborating with developers and professional services to deliver exceptional solutions to our customers. This is an exciting opportunity to make a real impact, directly influencing the success of our teams and products.
What You'll Do:
Triage and Resolve: Analyze and troubleshoot complex technical issues in multi-environment setups.
Consult and Guide: Work closely with developers and professional services teams to design and implement innovative solutions to complex technical challenges.

We are looking for a Tier III candidate that has excellent soft skills and willing to jump-in to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.
Job Duties:
to continually expand knowledge of product to successfully solve challenging issues and mentor team members.
and troubleshoot issues between our application and customers ERP system including but not limited to implementation and configuration.
logs, configurations, and workflows to resolve issues.
workflows or SQL issues causing product failures.
with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
resolution clearly and concisely verbally or written.
best workflow, implementation and utilization practices promoting customer success and product adoption.

We are looking for Cloud Team Lead to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.

We are looking for Cloud Engineer to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.

We are The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understanding o

We are seeking a highly skilled and motivated IT Manager - ensuring that our information systems are highly secure and fully compliant which includes our employees' endpoint devices as well as our cloud based infrastructure. This will require working closely with our security team. If you are a highly motivated, organized, independent, self-starter who enjoys working in a dynamic, fast-paced environment, this is where you want to be!
HOW DO WE WORK?
We are a distributed team of more than 100 people, all working remotely and communicating partially synchronously (we usually overlap with our teams for 3/4 hours daily and are free to work on some of the tasks whenever it suits us best). We value open communication, proactivity, and work/life balance and we measure our freelancers on performance, rather than on the time spent on the job.
RESPONSIBILITIES:
Google Workspace & Collaboration Tools:
In-depth administration and configuration of Google Workspace (Gmail, Drive, Docs, etc.).
Manage user accounts, permissions, and implement security policies within Google Workspace.
Provide onboarding and ongoing support for employees with Workspace tools and collaboration workflows.
Remote Workforce Enablement:
Develop and implement secure remote access solutions (VPN, zero-trust models).
Troubleshoot connectivity and performance issues for employees working across diverse locations and time zones.
Experience using remote support tools (e.g., TeamViewer) to provide technical assistance to remote employees.
Endpoint Management:
Deploy and manage endpoint devices (laptops, desktops) ensuring secure configurations and patch levels.
Implement Mobile Device Management (MDM) solutions (such as Jump Cloud and Apple Business Manager - ABM) to manage and secure company-issued devices.
Collaborate with the security team to implement endpoint security solutions (EDR, antivirus, etc.).
IT Procurement & Asset Management:
Source, evaluate, and procure IT hardware and software aligned with company needs and budget.
Maintain comprehensive IT asset inventory and license management.
Cloud Infrastructure Management:
Proficient in Google Cloud Platform (GCP) administration, including provisioning, configuration, and optimization of cloud resources (compute, storage, networking).
Develop and enforce secure configurations for GCP environments and services.
Documentation & Process Improvement:
Create and maintain clear documentation for IT systems, processes, and user guides.
Identify and implement process improvements to enhance efficiency and streamline IT operations.

We are looking for talented and passionate Intern software engineers to join us and help us craft the future of GPU technology. We have several intern openings within GPU Software. As an Intern GPU software engineer, you will have the unique opportunity to develop the next generation of GPU drivers and innovative tools (written in C ++ and Python ).
Our GPUs fuel billions of devices worldwide, serving a wide range of applications and enabling gaming and video streaming on mobile devices. We are seeking a fresh Intern to join our vibrant team which is responsible for developing instrumentation solutions for optimizing game graphics and platforms. Teamwork is a crucial part of strengthening our customer engagement and requires constant learning and the use of top-notch industry technologies.
You will be joining an expert, multinational development team, you will work on groundbreaking technologies, directly contributing next-generation GPUs ecosystem.

The TI Engineering team is focused on building cutting edge solutions, countering adversary-based threats to us and its customers through dissemination of threat intelligence, proactive hunting, incident response, and the development of new solutions and methods to detect adversary activity, investigate and respond to the attacks.

Responsibilities:
Continuous Integration and Continuous Deployment: Integrate CI/CD pipelines into the software delivery process. Automate testing, deployment, and rollback procedures to ensure smooth and reliable software releases, Implementing CI/CD best practices, facilitate rapid iteration cycles, improve deployment reliability, and reduce the risk of introducing regressions or failures into production environments.

Service Reliability: Ensuring the reliability and availability of software services by implementing robust monitoring, alerting, and incident response systems. Focus on minimizing downtime and service disruptions to meet reliability targets.

Automation and Tooling: Develop and maintain automation tools and infrastructure to streamline repetitive tasks, improve efficiency, and reduce human error. Leverage tools for deployment, configuration management, and scaling to support the reliability and scalability of services.

Performance Optimization: Analyze system performance metrics and conduct capacity planning to ensure services can handle current and future traffic demands effectively. Identify performance bottlenecks, optimize resource utilization, and implement improvements to enhance service performance.

The primary purpose of the position is to work closely with customers, and sales team to manage the technical engagement that supports sales campaigns and drive the adoption of software tools.

Responsibilities -

To develop close relationships with customers to be able to assess their technical requirements and the options/ability for Calibre solutions to develop and implement technical sales plans. This may be through proactive telephone contact, delivery of presentations and demonstrations, articulating product value statements, and engagement in technical benchmarks and evaluations.
To drive products into customer projects to ensure adoption by creating methodology and flows; this may include infrastructure and integration into a customers environment and the identification of pilot projects for tool use and the debugging and bring-up of new methodologies and flows.
To uncover or qualify new opportunities, the technical viability of a lead and communicate the opportunity clearly to the sales team. Use this information to establish success criteria for technical engagements that effectively position of strength.
To provide technical leadership on all aspects of a sales campaign with the aim of contributing to account/area technical business plans.
To share, in a proactive manner, account, evaluation, competitor, technology and other useful information with peers, sales teams, management and product divisions to help us to compete more effectively.
To actively participate in out-bound marketing such as trade shows, workshops, seminars, webcasts.

We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will:
Develop a deep understanding of our data integration platform, staying up-to-date with new features and enhancements
Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
Assist in conducting product training sessions for clients, empowering them to utilize our platform efficiently.
Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.