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We are looking for a IT Support Specialist.
You will deliver tier 1 tech support, prioritizing ticketing and swiftly resolving issues. Your responsibilities extend to IT inventory management and evaluating tools, with a focus on Google Workspace and the Microsoft platform. Embracing a rosh gadol mindset, youll proactively seek innovative solutions. Amidst the fast-paced tech landscape, your role demands continuous learning and adaptability.
Key Roles and Responsibilities
Prioritize ticket resolution as the primary focus, ensuring prompt and effective IT support for employees.
Innovate solutions and streamline workflows
Keep up-to-date with emerging technologies and integrate new features to enhance system functionality.
Adapt to the fast-paced environment by demonstrating self-leadership and flexibility in handling changes.
Utilize strong oral communication skills to lead the team through the dynamic IT landscape.
Provide IT assistance on demand, conduct end-user training sessions, monitor system performance metrics, and manage inventory to maintain operational efficiency.

A cutting-edge fintech thats driving the technology for leading banks and retailers worldwide. Were growing quickly following an investment of over $20M by the company that owns IKEA. So we need people like you smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.
We are looking for a Tier 2 technical support engineer as part of our Customer Support team. You will provide advanced technical support to our partners and customers. Your role is responsible for resolving escalated technical issues.

Communication with customers consists of working on cases in our ticketing system and the occasional phone or video call to troubleshoot technical issues. You will collaborate with other teams including engineering, integration, product and account management.
Responsibilities
Manage advance tech tickets that were escalated from our Tier1 team
Provide timely responses and proactive updates during all phases of case lifecycle
Demonstrate ownership over cases and tickets, and champion ticket resolution with other teams

Who We Are Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global FinTech's. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple — our nimble, adaptive, and collaborative culture. Together we are at the forefront of technology and innovation in financial services, and we invite collaborative and motivated high performers to join our rapidly expanding team.
About Our Team Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently. What We’re Looking for This role plays a critical role for Cross River and will report to Head of Enterprise Systems - located in the US, will be working US hours . Should be able to perform the Microsoft Dynamics 365 CRM Architect & Admin role. The Microsoft Dynamics 365 CRM Architect / Admin is an expert of Microsoft suite of products including Dynamics 365, PowerAutomate, Teams, SharePoint and Outlook and should be able to bring the best practices with respect to the products integration and configuration to achieve better customer and user experience. Roles and Responsibilities Architect the overall Microsoft technical stack at Cross River across Dynamics 365, Power Automate, Power Apps, SharePoint, Teams, and Outlook to ensure we can maximize the benefits from the Microsoft stack while offering ensuring scalability, flexibility, and agility towards our Partner Onboarding and Experience processes. Responsible for the architecture, administration, planning, development, implementation, and maintenance of the Microsoft Platform including Dynamics 365 CRM, Power Automate, Power Apps, SharePoint, and MS Teams. Administer all configuration and development changes within Dynamics 365, Power Automate, Power Apps, SharePoint, and MS Teams to support business process and operational requirements at Cross River. Work with the Relationship Management, Business Development, Product, BSA/AML, and IT teams for architecting and delivery of requirements and enhancements in our Dynamics 365, Power Automate, Power Apps, MS Teams, and SharePoint technologies. Monitor product roadmaps and assess updates, communicating benefits and implementation timelines to stakeholders. Collaborate with developers, integrators, and business partners on system enhancements/upgrades and ensure architecture implications are fully understood and planned for. Work collaboratively with team members to troubleshoot and resolve Operations/ERP issues. Participate in CRM deployment activities and document the deployment plan/check list - Review and analyze the current state of Microsoft D365 Business Central and develop strategies for further improvement. Update and coordinate system configuration changes to enable new processes. Manage system updates: collaborate in planning, coordinate system downtime and backup. Microsoft D365 Business Central - Create & maintain best practices communication for all areas of Dynamics 365, MS Teams, SharePoint, Power Automate, and Power Apps and document these as appropriate. Provide technical support to end users, diagnosing and resolving problems - Document

We are The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understanding o

Were looking for a talented IT Software Developer to join our IT Department - Business Applications Team.
Someone who has a passion for Web development as well as UI/UX. Who has a desire to work in an enterprise and global environment.
In this position you will use your expertise in developing internal systems, and will be working closely with IT & Ops Managers, Finance, HR, business owners, designers and other development teams to gather new requirements and implement new features.
What you will be doing:
Brainstorming feature design, system architecture and troubleshooting.
Writing clean, maintainable and testable code, and inspiring others to do the same.
Full ownership of the technology stack including infrastructure and production-readiness of key systems.
Identifying and implementing software engineering best practices.
Work with CI/CD pipelines to deliver frequent and high quality features.
Applying best practices of resilience and observability