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We are seeking a highly skilled and experienced Senior Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations. The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure Responsibilities
* Provide technical support and assistance to employees via tickets, email, and in-person interactions.
* Troubleshoot and resolve technical issues related to hardware, software, and networking
* Manage and maintain the company's help desk operations, including ticket tracking and resolution
* Collaborate with other IT team members to identify and resolve complex technical issues
* Maintain inventory and documentation of hardware, software, and licenses
* Assist in the development and implementation of IT policies and procedures

We are looking for a service oriented Help desk Specialist with high technical knowledge level to be part of the DRS RADA Technologies IT Services Team in Beit Shean. The Team provides IT support to DRS RADAs employees, responsible for user's equipment, accounts and more.
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems/services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python ).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance. The position is in Beit Shean and includes travel to our other sites from time to time.

We are looking for a IT Support Specialist.
You will deliver tier 1 tech support, prioritizing ticketing and swiftly resolving issues. Your responsibilities extend to IT inventory management and evaluating tools, with a focus on Google Workspace and the Microsoft platform. Embracing a rosh gadol mindset, youll proactively seek innovative solutions. Amidst the fast-paced tech landscape, your role demands continuous learning and adaptability.
Key Roles and Responsibilities
Prioritize ticket resolution as the primary focus, ensuring prompt and effective IT support for employees.
Innovate solutions and streamline workflows
Keep up-to-date with emerging technologies and integrate new features to enhance system functionality.
Adapt to the fast-paced environment by demonstrating self-leadership and flexibility in handling changes.
Utilize strong oral communication skills to lead the team through the dynamic IT landscape.
Provide IT assistance on demand, conduct end-user training sessions, monitor system performance metrics, and manage inventory to maintain operational efficiency.

We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as a Customer Support Escalation Specialist.

Responsibilities:
Be the point of contact for escalated customers, including customers who have filed legal complaints or taken other external actions requiring extensive support.
Assist management in investigating, researching, and addressing escalated complaints.
Provide a thorough explanation of the situation, including recommended solutions.
Provide comprehensive information regarding the products and services offered by Papaya.
Work closely with other departments to solve our players' issues.

We are looking for a DevOps Specialist.
As a DevOps Specialist, you will be responsible for building, setting up, and maintaining infrastructure and platforms crucial to our operations. Your tasks will include:
Implementing CI/CD processes
Managing infrastructure for Deep Neural Network (DNN) training
Orchestrating containers using Kubernetes and managing Virtual Machines
Supporting our chosen Cloud Platform(s)
Defining and executing technical roadmaps and workplans for upgrades, updates, and fixes
Automating development and release processes
Collaborating with engineers to ensure development aligns with established processes
Ensuring system security against cyber threats
Implementing modern DevOps practices such as Infrastructure as Code (IaC), CI/CD, GitOps, and more
Daily and Monthly Responsibilities:In your role, you will:
Provide Level 2 technical support
Build and maintain tools to enhance customer experience and reduce errors
Develop software to integrate with internal systems
Perform root cause analysis for production errors
Investigate and resolve technical issues
Automate work processes through scripting
Design troubleshooting and maintenance procedures for systems

We are seeking a talented Data Engineer Team Lead to join our dynamic team. The successful candidate will play a crucial role in leading the Data Engineering team, ensuring compliance with FUSA requirements and ISO266262 certification. Additionally, this role involves leading the development of Data Engineering infrastructure and tools, coordinating technical work, and managing personnel to drive the success of our data engineering team.