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We are looking for a IT Support Specialist.
You will deliver tier 1 tech support, prioritizing ticketing and swiftly resolving issues. Your responsibilities extend to IT inventory management and evaluating tools, with a focus on Google Workspace and the Microsoft platform. Embracing a rosh gadol mindset, youll proactively seek innovative solutions. Amidst the fast-paced tech landscape, your role demands continuous learning and adaptability.
Key Roles and Responsibilities
Prioritize ticket resolution as the primary focus, ensuring prompt and effective IT support for employees.
Innovate solutions and streamline workflows
Keep up-to-date with emerging technologies and integrate new features to enhance system functionality.
Adapt to the fast-paced environment by demonstrating self-leadership and flexibility in handling changes.
Utilize strong oral communication skills to lead the team through the dynamic IT landscape.
Provide IT assistance on demand, conduct end-user training sessions, monitor system performance metrics, and manage inventory to maintain operational efficiency.

As a Game Operations Manager, you will have to operate our Backend Admin System and take part in related technical aspects of making ideas into reality while working closely with our Monetization, Art, Product & R&D departments to ensure the smooth running of all-new features, promotions, marketing events, live A/B tests, VIP special treatment and much more.

Responsibilities:
Operating monetization & product activities across multiple games through the company Back-End Admin system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc.
QA of the promotions/configurations/features.
Responsible for ensuring the smooth running of the Live Operations Calendar and AB Tests in the production environment throughout different time zones, games & platforms.
Work alongside with QA team to make sure new features are developed & released according to the planned vision & requirements.
Daily monitoring of ongoing operations.
Work closely with Monetization, Product, VIP, Art, R&D departments to make ideas into reality.

Who We Are Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global FinTech's. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple — our nimble, adaptive, and collaborative culture. Together we are at the forefront of technology and innovation in financial services, and we invite collaborative and motivated high performers to join our rapidly expanding team.
About Our Team Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently. What We’re Looking for This role plays a critical role for Cross River and will report to Head of Enterprise Systems - located in the US, will be working US hours . Should be able to perform the Microsoft Dynamics 365 CRM Architect & Admin role. The Microsoft Dynamics 365 CRM Architect / Admin is an expert of Microsoft suite of products including Dynamics 365, PowerAutomate, Teams, SharePoint and Outlook and should be able to bring the best practices with respect to the products integration and configuration to achieve better customer and user experience. Roles and Responsibilities Architect the overall Microsoft technical stack at Cross River across Dynamics 365, Power Automate, Power Apps, SharePoint, Teams, and Outlook to ensure we can maximize the benefits from the Microsoft stack while offering ensuring scalability, flexibility, and agility towards our Partner Onboarding and Experience processes. Responsible for the architecture, administration, planning, development, implementation, and maintenance of the Microsoft Platform including Dynamics 365 CRM, Power Automate, Power Apps, SharePoint, and MS Teams. Administer all configuration and development changes within Dynamics 365, Power Automate, Power Apps, SharePoint, and MS Teams to support business process and operational requirements at Cross River. Work with the Relationship Management, Business Development, Product, BSA/AML, and IT teams for architecting and delivery of requirements and enhancements in our Dynamics 365, Power Automate, Power Apps, MS Teams, and SharePoint technologies. Monitor product roadmaps and assess updates, communicating benefits and implementation timelines to stakeholders. Collaborate with developers, integrators, and business partners on system enhancements/upgrades and ensure architecture implications are fully understood and planned for. Work collaboratively with team members to troubleshoot and resolve Operations/ERP issues. Participate in CRM deployment activities and document the deployment plan/check list - Review and analyze the current state of Microsoft D365 Business Central and develop strategies for further improvement. Update and coordinate system configuration changes to enable new processes. Manage system updates: collaborate in planning, coordinate system downtime and backup. Microsoft D365 Business Central - Create & maintain best practices communication for all areas of Dynamics 365, MS Teams, SharePoint, Power Automate, and Power Apps and document these as appropriate. Provide technical support to end users, diagnosing and resolving problems - Document

We are lookong for a data Analyst to join our data team. We're looking t for a creative, smart, team member
Responsibilities:
Create, implement, and maintain customized dashboards and other business intelligence ( BI ) platforms for our valued customers.
data -Driven Insights - Apply advanced analysis
Lead the charge in data collection procedures and streamlining the post-processing of structured and unstructured data.
Work closely with data science, product, engineering, and UX / UI teams to deliver user-friendly, informative analytical interfaces.

Join us as an IT Scrum Master, leading our Manufacturing team through Agile software development and different tech solutions MES, SCADA, IIOT, etc.
Responsibilities:
Your role includes implementing Scrum methodologies, collaborating with the Product Owner for timely feature delivery, and proactively managing cross-scrum team interactions. In addition, as part of the responsibilities, you will have to perform systems analysis, vendor and employee data analysis, and technology project management.