לוח משרות דרושים מנהל תיקי לקוחות בירושלים וסביבתה

we are seeking an enthusiastic and skilled Solutions & Account Manager who is highly motivated to work in the automotive cybersecurity industry. It is a pivotal role where you will act as our customers primary point of contact, facilitating client onboarding, learning and understanding their needs and requirements, providing comprehensive technical solutions, and overseeing the entire client lifecycle.

The ideal candidate will possess a solid technical background, product expertise, a comprehensive understanding of sales pipelines of the automotive sector, and excellent account management skills to ensure a high level of customer satisfaction to drive business growth.

What You Will be Doing
Build and maintain strong client relationships, ensuring exceptional service and prioritizing their needs
Conduct hands-on product demonstrations and discussions to effectively showcase software products to clients and bring back feedback to improve the product
Identify how the software can address specific customer needs and provide value-added solutions
Collaborate with the development team to provide valuable input on product development based on customer feedback and market trends
Involvement in the pre-sales stage and providing technical support to clients during the sales process, addressing their inquiries and concerns
Conduct market research and competitive analysis to identify trends and potential areas for product development or improvement
Work closely with the marketing team to align sales efforts with marketing campaigns, leveraging resources at each stage of the opportunity funnel
Engage in intelligent conversations with customers, effectively communicating the value proposition of the software products and building credibility
Provide leadership and guidance to internal teams, ensuring coordination to meet customer requirements and expectations

We are looking for a Account Manager Americas.
You will be the clients single point of contact for any issues that arise post the sales process. In this role you will maintain a strong relationship with the clients, keep them engaged and ensure a world class customer experience while meeting your revenue quota. You will take full ownership of the client experience and address any pain points they may have by driving solutions.
Key Roles and Responsibilities:
Serve as the main point of contact for renewals clients
Build and strengthen client relationships to achieve long-term partnerships
Communicate with clients to understand their pain points and drive solutions
Collaborate both with internal departments as well as external associates and partners to ensure a seamless client experience
Acting as the clients champion within the company to advocate for their needs with a focus on their customer experience
Proactively identifying account risks and opportunities and working collaboratively on action plans to address them
Look for opportunities where can deliver more value to the client and expand their portfolio
Collecting and analyzing data to understand customer behavior and leveraging the data to drive customer outcomes