Manage end-to-end RMA life cycle Receiving, Planning, Shipping, ETC.
Coordinate and Collaborate returns, replacements, and repairs with internal departments ( QA, production, Laboratories, purchase) vendors and manufacturers. Maintain accurate records of RMA transactions and address customer inquiries regarding RMAs.
Oversee the development, implementation and evaluation of service delivery strategies to ensure alignment with the organizations goals and objectives.
Lead, mentor, and develop a high-performing service team fostering a culture of excellence, accountability, and continuous improvement.
Design and implement policies and procedures that ensure compliance and efficiency with regulatory requirements and industry standards, safeguarding the organizations reputation.
Requirements: Experience from a technology global company- mandatory
Practical / Hands on approach
Languages: High level English - mandatory
Experience with ERP information systems. Priority Advantage
High level excel Mandatory
Four years experience in customer service management / customer success managment
This position is open to all candidates.
