לוח משרות דרושים מנהל שירות לקוחות

Required Sales and Customer Relations Manager - Platinum Department
We are looking for a people person, someone hungry for success but unwilling to compromise on a role with value and significance, a person who dreams of waking up every morning to a role that combines entrepreneurship, social impact, and technological innovation.
About us: 
A social fintech organization founded in 2014 by the Asor Fund (RA), aims to enhance the culture of giving in and to Israel. In short, we develop technological infrastructures that make the world of donations accessible to all the various players in the philanthropic space.
What does the role entail? 
Creation and operation of a sales pipeline, including closing contracts
Identifying, recruiting, and retaining new customers
Maintaining and deepening relationships with existing customers
Creating relevant collaborations and identifying business opportunities
Managing internal departmental operations
Important to know:
The position is part-time (50%) with an option for growth
Work is in a hybrid model
The offices are in Jerusalem
Highly suitable for students
CV + salary expectations can be sent.

We are looking for an experienced Head of Customer Experience to join us!

This is a full-time and onsite (hybrid-remote) role at our Tel Aviv office.
We seek a highly motivated and experienced Head of Customer Experience to join our dynamic team. In this role, As the Head of Customer Experience, you will be responsible for leading and shaping our company's customer experience strategy to ensure the highest level of satisfaction and loyalty among our customers. You will lead a team dedicated to delivering exceptional customer service across all touchpoints, driving continuous improvement initiatives, and championing the voice of the customer throughout the organization.

The ideal candidate has to be a people person - a relationship wizard with analytical skills. The ideal candidate will work closely with cross-functional teams, including Sales, Product, and Support, to align customer goals with our company objectives.

Key Responsibilities:

Develop and execute a comprehensive customer experience strategy aligning with the company's goals and objectives.
Lead and mentor a team of customer experience professionals, providing guidance, support, and development opportunities.
Define and implement best practices for customer service delivery, including processes, systems, and performance metrics.
Collaborate cross-functionally with marketing, product development, and operations departments to drive customer-centric initiatives and improvements.
Monitor and analyze customer feedback, satisfaction metrics, and market trends to identify areas for improvement and innovation.
Champion the voice of the customer within the organization, advocating for their needs and preferences in decision-making processes.
Establish and maintain strong relationships with key stakeholders, including executive leadership, to gain buy-in and support for customer experience initiatives.
Drive a culture of customer-centricity and continuous improvement throughout the organization, fostering a mindset of empathy and accountability.
Manage a group of ~40 employees.