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Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics troubleshooting? If so, then a job as Customer Support Engineer within our Business Line Mature Products & Services team may be right for you!
Job Mission:
The Customer support engineer is responsible for the maintenance, qualification, repair, and installation assistance of the systems at customer site and for the necessary transfer of knowledge to the customer.
Job Description:
Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems.
Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Advise users of appropriate actions to correct malfunctions in a timely manner.
Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
Independently and accurately prepare written technical reports.
Provide appropriate support and assistance to less experienced our personnel as necessary.
Assist installation team of equipment at customers locations, including new equipment, upgrades and system relocations on Multiple platforms.

A leading manufacturer in its field in the international market, is hiring a Mechanical Engineer - Temporary position for approx. 10 months.
Job Description:
* Building and maintaining product files
* Performing qualification tests
* Documenting models and drawings, including accompanying documentation
* Supporting NPI processes - transition from development to production
* Planning assembly processes and designing and implementing jigs
* Working with local and international suppliers/contractors including qualifying them
* Interfacing with different departments: Production, Quality, Purchasing, Development, etc.
* Learning work environment
Employment Terms: Full-time position Location: Haifa, Israel

We are seeking a dynamic and skilled Process Engineer (PE) to play a pivotal role in developing and supporting our unique assembly processes, particularly in Active Alignment (AA) and optics assembly. This is an exceptional opportunity to work on cutting-edge technology and contribute significantly to the industrialization of our innovative products.
As an Optics Assembly Process Engineer, you will lead the design, optimization, and monitoring of manufacturing processes for both existing and new products, ensuring optimal performance on our production line. Your responsibilities will extend beyond in-house activities, including collaboration with our vendors, making your role essential to our operations.
Responsibilities:
Active Alignment Machine Process Development: Lead the development and implementation of complex optical systems including lens assembly, dispensers, motion, and vision systems.
Technology Transfer: Facilitate the transition of manufacturing processes from R&D to production environments.
Production Process Development: Oversee process development from the design phase (DFM/DFA) to full-scale production (HVM).
Machine Optimization: Manage and optimize machinery to improve capacity and quality.
Cross-functional collaboration: Work with cross-functional teams to identify and resolve customer and field-related issues.
Software Integration: Lead activities related to machine software development, integration, maintenance, and improvements.

As part of our R&D Engineering team, you will work closely with our Quality and Manufacturing teams to develop the latest tools and technologies to address significant, unmet clinical needs that impact patients lives around the world.

How you will make an impact:

As Principal engineer you will have a chance to lead a small team of expert engineers and technicians, as part of TMTT business unit, Working closely with global R&D and testing teams.

Design and execute bench tests as part of R&D projects: Collect inputs from project team members, Translate to design spec. Design test systems, Run tests and validate the systems.

Lead, coordinate and participate in Cadaver studies and in Animal studies.

Perform research activities (Review and search for clinical papers and publications).

Collaborate and work closely with QA on systems validation, test plans, test method validations and studies protocol and reports.

Interface with USA headquarters (Travels and phone-calls); Travels 1-3 times a year; Phone-calls take place in the evening time.