Were growing and looking to hire an IT Operations & Helpdesk Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to our global users and take ownership of day-to-day IT operations and helpdesk activities.
In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. Youll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.
This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience in our company.
*** This position is on-site and requires working from the Tel Aviv office five days a week. ***
Responsibilities:
As an IT Operations & Helpdesk Engineer, your impact will be:
Provide hands-on technical support to local on-site employees and remote users across global offices.
Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune.
Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
Document technical issues, resolutions, knowledge articles, and process improvements.
Help improve internal IT processes, operational efficiency, and employee support experience.
Support office IT operations and ensure smooth day-to-day technical functionality.
Requirements: What you need to succeed in this role:
4+ years of experience in IT Support, Helpdesk, or IT Operations within a fast-paced tech company.
Strong hands-on expertise supporting both macOS and Windows operating systems.
Experience in troubleshooting hardware, software, networking, and SaaS application issues.
Proficiency with enterprise IT & MDM tools, specifically Google Workspace, Microsoft Azure/Entra ID, Kandji, Jamf, JumpCloud, Freshservice, Zoom, and Slack.
Solid understanding of modern IT infrastructure, cloud environments, and identity management.
Experience managing and developing automations for employee IT lifecycle, including seamless onboarding, offboarding, and asset provisioning.
Knowledge of networking protocols and troubleshooting.
Experience with scripting languages (e.g., Bash, PowerShell, Python) for advanced IT automation - an advantage
Relevant IT certifications - an advantage
Strong analytical and problem-solving skills with excellent attention to detail.
Highly service-oriented mindset with strong communication and interpersonal skills.
Ability to work independently, take initiative, and collaborate effectively across teams.
Fast learner with the ability to adapt quickly in a fast-paced environment.
Willingness to work flexible hours when required based on business needs.
Fluent in both Hebrew and English.
Willingness to work on-site from our Tel Aviv office, five days per week.
This position is open to all candidates.