לוח משרות דרושים שירות לקוחות

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premise and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. As a senior technical writer in XM Cyber’s Product department, you’ll be responsible for:
* Maintaining product documentation, including user guides, release notes, known issues, and API guides, according to a 3-week release schedule
* Collaborating with UX to write and improve feature microcopy and in-app notifications
* Collaborating with Research to write and improve technique, remediation, and control documentation
* Tracking and authorizing release contents for Product and CS

Hybrid, Flexible (Sunday and Friday- must)
Position Overview: We are seeking a passionate and dedicated Player Experience Manager to join our team. The ideal candidate will be responsible for providing exceptional customer service via email to our global player base. You will be the first point of contact for players experiencing issues or needing assistance, ensuring their inquiries are resolved promptly and professionally.
Key Responsibilities:
* Respond to customer inquiries and issues via email in a timely and professional manner.
* Provide accurate information and troubleshoot technical issues players encounter.
* Maintain a high level of player satisfaction by addressing their concerns and providing solutions.
* Document and track player interactions and issues using our customer support system.
* Collaborate with other departments, such as technical support and game development, to resolve player issues.
* Identify and escalate priority issues to ensure timely resolution.
* Stay updated on game features, updates, and changes to provide accurate information to players.
* Contribute to Player Experience tasks, including developing FAQs, writing marketing content, and creating social media posts and other written content

we are a global pharma company on a mission to help patients worldwide get faster access to lifesaving, innovative, breakthrough therapies. We operate in 4 continents and over 24 countries and are growing fast.
If you want to be part of our mission and help save patients by getting them the latest treatments, join us! We seek a Customer Service Coordinator to support customers from when they receive the order until they receive the products.
Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing estimated schedules for delivery of the products.
Responsibilities:
* Receiving inquiries via the application or through direct calls from patients
* Referring patients to various services
* Establishing patients in the SF system
* Guiding patients until they enter the service or receive approvals for various products
* Issuing reminders to patients for their upcoming treatment
* Providing telephone support to patients
* Opening Side Effects reports
* Handling quality complaints
* Sending kits to patients for relevant products
* Linking patients with relevant siblings