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Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics troubleshooting? If so, then a job as Customer Support Engineer within our Business Line Mature Products & Services team may be right for you!
Job Mission:
The Customer support engineer is responsible for the maintenance, qualification, repair, and installation assistance of the systems at customer site and for the necessary transfer of knowledge to the customer.
Job Description:
Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems.
Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Advise users of appropriate actions to correct malfunctions in a timely manner.
Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
Independently and accurately prepare written technical reports.
Provide appropriate support and assistance to less experienced our personnel as necessary.
Assist installation team of equipment at customers locations, including new equipment, upgrades and system relocations on Multiple platforms.

We are looking for a RT Engineer.

We are looking for a seasoned product manager that will lead a strategic area in the Data Protection domain
Responsibilities:
Manage full lifecycle of enterprise B2B SaaS security product
Define the product roadmap, lead the product development and drive go to market activities
Serve as an in-house expert for our product and become the go-to person of your domain
Translate product strategy into detailed requirements
Work closely with the engineering teams to ensure high quality deliverables
Conduct market research to identify market trends and engage with customers to map needs and validate product requirements
Manage strategic relationship with partners.

Required Site Reliability Engineer
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
Responsibilities:
Monitor, manage and operate our cloud service. Scale our service with required monitoring and alerting capabilities, and develop incident management, and security and compliance activities/processes.
Work closely with R&D to make sure new features are reliable, easily deployable, and support the requirements of the service in terms of scale and security.
Establish a regular operational feedback cycle into our engineering teams
Manage the Service Operations team to operate with a culture of business and customer-centricity by maintaining our SLA for each service, including incident response, problem management, and service upgrades.
Develop and drive, as the primary owner, the communication strategy for internal and external stakeholders (including customers) to convey service health, tracking against SLAs, current and historical incidents, upcoming events, or upgrades.
Ensure all technical procedures are documented, reviewed, and updated and actively contribute to the maintenance of operational standards & policies.
Collaborate with the Support team to understand and improve user experience, performance, incident response, and the serviceability of our offerings.
Collaborate with the internal R&D team to automate infrastructure services and system administration tasks wherever possible and implement a monitoring strategy to provide rapid feedback and diagnostics in the event of a service disruption.
Create relationships with other departments, including Marketing, Product Management, Engineering, and Customer Success, to make sure we provide services with high availability and superior performance for all our customers.

Required Senior Low-level Engineer (Linux)
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
We are looking for a Senior Low-level Engineer with strong problem solving, design, coding and debugging skills, drive for execution and results, while delivering quality software for large-scale projects.
We value passion, creativity, and desire to learn new complex technical areas, agility and accountability.
In this role, you will work on a new and innovative product.

We are looking for an experienced DevOps Engineer, or a Software engineer with substantial experience in Cloud development, to join our growing DevOps group.
Responsibilities:
Be part of a global R&D DevOps group responsible for a diverse production environment based on Microsoft Azure, that hosts a data security SaaS platform which protects our customers from cyberattacks and insider threats.
Help maintain our complex Azure based pre-production and production environments to preserve our platform availability and reliability.
Design and development of DevOps tools, CI\CD pipelines and automation processes for configuration, deployment and maintenance of our complex pre-production and production cloud environments.
Collaborate with R&D engineering teams on design and implementation of new features.
Work on DevOps group incidents and internal tickets, including triage, investigation of issues and requests, and analysis on how to reduce their frequency and effort.
Research, examine and implement new cloud technologies and open source tools.

We are looking for a DevSecOps Engineer to join our growing DevOps group. In this hands-on role you will be responsible of various cloud security aspects, such as network security, applicative infrastructure security and DevSecOps practices - All to ensure the security and reliability of our cloud platforms.
Responsibilities:
Be part of a global R&D DevOps group responsible of a diverse production environment based on Microsoft Azure, that provides a data security platform.
Responsibility for the security of the various DevOps cloud environments.
Design and implementation of cloud networks and infrastructure security used by our complex pre-production and production environments.
Establish DevSecOps practices into our CI\CD pipelines and automation processes.
Research, examination and implementation of new cloud security services and open-source tools.
Collaborate with R&D engineering teams on designing and implementation of new features.

We are looking for an experienced DevOps Engineer, or a Software engineer with substantial experience in Cloud development, to join our growing DevOps group.
Responsibilities:
Be part of a global R&D DevOps group responsible for a diverse production environment based on Microsoft Azure, that hosts a data security SaaS platform which protects our customers from cyberattacks and insider threats.
Help maintain our complex Azure based pre-production and production environments to preserve our platform availability and reliability.
Design and development of DevOps tools, CI\CD pipelines and automation processes for configuration, deployment and maintenance of our complex pre-production and production cloud environments.
Collaborate with R&D engineering teams on design and implementation of new features.
Work on DevOps group incidents and internal tickets, including triage, investigation of issues and requests, and analysis on how to reduce their frequency and effort.
Research, examine and implement new cloud technologies and open source tools.

Required ALM DevOps Engineer
Summary
Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations become stricter, organizations struggle to answer one key question: Is my data safe?
We see the world of cybersecurity differently. Instead of chasing threats, we believe that the most practical approach is to protect data from the inside out. Weve building the industrys first fully autonomous data security platform to help our customers dramatically reduce risk with minimal human effort.
We move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details. Together, were solving interesting and complex puzzles to keep the worlds data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
You will be responsible for developing, automating and maintaining various aspects within the Application Lifecycle Management (ALM) team (such as source control, CI/CD, permissions, work items workflow) for all Companys products.
You will hold a very deep understanding of each of the products building, installation and deployment procedures.
Responsibilities:
Developing automated solutions using scripting languages.
Developing microservices to support the team and organization's internal workflow.
Leading and improving branching strategies.
Developing and improving CI/CD processes.
Interact with and support internal clients.
Maintaining and improving the organization process and workflow.

Joining us means entering a career journey for seniors, building your tailored development roadmap. Here, you are the one to choose the technologies you want to practice, and steer your tech career to becoming a DevOps Tech Lead.

While seniority doesn't signify the end of learning, it can often be difficult to find the time and hands-on experience to focus on your professional development. You can choose what you want and need to learn, have a mentor to take you there, and the hands-on practice to "walk the talk".

Responsibilities:
You will be involved in consulting on DevOps best practices & tools.
Transform orgs from monoliths to microservices architecture.
Container orchestration with Kuberentes.
You will Introduce and Improve Developer experience tooling.
High scale distributed systems.
GitOps methodology & Tools.
Improve overall SDLC(Software Development Lifecycle).

Design & implement:
Application lifecycle quality gates.
Monitoring, Tracing & Logging infrastructure.
Production readiness - define KPIs / key metrics.
Continuous Integration/ Continuous Delivery.
Developer Portal.

Joining us means entering a career journey for seniors, building your tailored development roadmap. Here, you are the one to choose the technologies you want to practice, and steer your tech career to becoming a DevOps Tech Lead.

While seniority doesn't signify the end of learning, it can often be difficult to find the time and hands-on experience to focus on your professional development. You can choose what you want and need to learn, have a mentor to take you there, and the hands-on practice to "walk the talk".

Responsibilities:
You will be involved in consulting on DevOps best practices & tools.
Transform orgs from monoliths to microservices architecture.
Container orchestration with Kuberentes.
You will Introduce and Improve Developer experience tooling.
High scale distributed systems.
GitOps methodology & Tools.
Improve overall SDLC(Software Development Lifecycle).


Design & implement:
Application lifecycle quality gates.
Monitoring, Tracing & Logging infrastructure.
Production readiness - define KPIs / key metrics.
Continuous Integration/ Continuous Delivery.
Developer Portal.

Being our employee means entering a career journey to becoming a Senior DevOps engineer, focusing on three main key areas:
Professional development - continuously getting to know new DevOps technologies, and delving deeper into the technologies you are interested in.
Knowledge sharing- group meeting every two weeks at which we share knowledge and discuss challenges. We also hold regular lectures and presentations both internally and externally in our "Israeli Tech Radar" community.
Becoming a Senior DevOps engineer- improving personal skills, such as self-management, growing their influence on their peers, presentation skills, and even a dedicated technology leadership course for employees who are at this stage.
All this is set out in a personal roadmap, which also identifies who in the company can help them, and any other ways in which Tikal can support them in achieving their goals.

Responsibilities:
Consult on DevOps best practices & tools.
Transform orgs from monoliths to microservices architecture.
Container orchestration with Kuberentes.
Introduce and Improve Developer experience tooling.
High scale distributed systems.
GitOps methodology & Tools.
Improve overall SDLC(Software Development Lifecycle).
Monitoring, Tracing & Logging infrastructure.
Production readiness - define KPIs / key metrics.
Continuous Integration/ Continuous Delivery.
Developer Portals.

The IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues.
This role involves managing company assets, performing on/off-boardings, and ensuring smooth operations of our IT systems.
The ideal candidate should have a strong background in MacOS environments and possess excellent communication and interpersonal skills and problem-solving abilities.
Key Responsibilities:
Manage Company Assets: Track and manage all company IT assets including hardware, software, licenses, and peripherals.
Hardware Acquisition: Coordinate with external vendors for the acquisition of new hardware and equipment.
MacOS Environment Support: Provide technical support and solutions in a primarily MacOS environment.
Problem Solving: Diagnose and resolve technical issues efficiently and effectively, ensuring minimal disruption to company operations.
Employee Support: Provide timely and effective support to company employees for all IT-related issues, including hardware support and replacement, software troubleshooting, and network connectivity.
In-house Processes: Sustain and improve existing in-house IT processes and protocols.
On/Off-Boarding: Perform IT-related on/off-boarding tasks, including setting up new workstations, email accounts, and access to company systems.
Training: Provide basic training to employees on the use of IT systems and software applications.
License Management: Manage software licenses and ensure compliance with licensing agreements.
Payments: Handle IT-related payments and renewals, ensuring timely processing of invoices, while monitoring expenses and usage.
Documentation: Maintain accurate documentation of IT processes, asset inventory, and support requests.
Security: Ensure the security of company data and IT infrastructure through best practices and proactive measures.