דרושים » שירות לקוחות » Customer Success Account Manager

Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.

Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

We are looking for an outstanding Customer Success Manager to join us!

As the focal point of contact, you will become the SAMs person for customers and partners guiding them to derive value from our product and services, identify key strategies that will unlock business expansion, increase customer satisfaction and loyalty, improve product adoption

Main Responsibilities:

Be the trusted advisor to our customers by deeply understanding the business and needs.
Act as the voice of the customer internally, and work cross functional with Sales, Product, and Engineering teams to ensure consistent and strong customer engagement.
Oversee the onboarding of new accounts and ensure successful deployment and ongoing activities.
Manage the customer renewal process and identify upsell opportunities.
Effectively manage and prioritize customer activities and follow through proactively.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Communicate project status and issues internally across multiple organizational levels.
Manage and define collaborative architecture, success criteria, and project plans for implementation customized to their business objectives in a fast-paced and dynamic environment.

As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.

inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

Our Customer Success Managers are the face of to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges, complex working environments and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customer's queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points.
Educate clients on how to best use platform, aka best practices
Proactively identify (growth) opportunities and optimization points for clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate the continuous value of solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full onboarding experience

inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We are looking for Customer Success Managers to join the team!
Our Customer Success Managers are the face of to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges , complex working environments and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value driven conversations with your customers
Serve as a technical authority for customers queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use platform aka best practices
Proactively identify (growth) opportunities and optimization points for clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience

We are seeking a sales professional with a track record of driving success at large accounts, to join an enterprise account team in Herzliya. This strategic thinker and action-oriented person will leverage their relationship skills, industry knowledge, and knowledge of Systems and SoC design to proliferate and expand Solutions at a key enterprise account to achieve revenue and booking goals. Emphasis will be placed on the ability to act as a principal capable of defining growth campaigns at the customer and then marshaling resources in Business Units (R&D, Marketing and Field Support) and Sales Specialists and aligning them to a winning strategy to achieve the defined goal. Key activities will include interfacing with customer stakeholders and discovering high value opportunities, co-managing of business campaigns with field AC leaders to ensure success and providing input to enterprise account sales team leader on strategy and account planning.

Job Responsibilities and Activities
Create opportunities to build a pipeline based on insight and knowledge of the needs of the enterprise customer
Work in a team environment and build relationships at executive, senior technical management, and key contributor levels.
Create, drive and deliver success on complex, technical sales campaigns.
Act as a principal capable of marshaling resources across Business Units (R&D, Marketing and Field Support), a global Sales team, and aligning them to execution excellence of the account plan.

an innovative startup in the retail industry, offering an in-store visibility solution that provides granular planogram and display information, shopper insights, and data -driven recommendations. Leveraging existing security cameras' API connection, our solution enables brands to measure the return on investment (ROI) for sales levers across the store and make data -backed changes to maximize sales effectiveness. We are seeking a highly motivated and experienced Head of Sales and Customer Relations Israel.
We are seeking a highly motivated and experienced individual to join our early-stage startup as a Sales and Customer Success Manager. In this role, you will be responsible for building and executing the sales process from scratch, acquiring new customers, and leading the onboarding process to ensure their success.
Responsibilities:
Develop and implement a comprehensive sales strategy to drive revenue growth.
Identify and target potential customers, conduct sales presentations, and close deals.
Lead the end-to-end customer onboarding process, ensuring a smooth transition and successful adoption of our products/services.
Build and nurture strong customer relationships, acting as their primary point of contact and providing exceptional support.
Collaborate with cross-functional teams to continuously improve the customer experience and refine our offerings.

We are on the lookout for a Customer Success Manager to work closely with our customers, build lasting relationships, and help them every step of the way. Your role will be to encourage customers to make the most of our products and to always be there for them as their biggest supporter.
Responsibilities:
Build and maintain strong customer relationships. Proactively engage with customers to establish trust and rapport. Gain insights into their security risks, challenges and objectives, and offer tailored support and guidance.
Customer advocacy: Act as a vocal advocate for customers within our company. Gather feedback and suggestions to inform product development and improve our cybersecurity offerings.
Renewals and expansion: Manage customers' renewals process to ensure high retention.
Collaborate with sales, marketing, product development, and technical support teams to ensure a cohesive and comprehensive customer experience.
Manage the delivery process of our add-on professional services.
Onboarding: Lead the onboarding process for new clients, ensuring they have a seamless transition onto our cybersecurity platform and understand its features and functionalities.
Training and enablement: Conduct training sessions and provide educational resources to empower customers to effectively utilize our cybersecurity solutions and enhance their security posture.
Performance metrics: Monitor and analyze key performance indicators such as customer satisfaction, retention rates, and security effectiveness. Utilize data insights to refine customer success strategies and enhance service delivery.
Stay abreast of the latest cybersecurity threats, technologies, and industry trends to provide informed advice to customers.