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we are looking for a Technical Support Engineer, Tier 3.
As a Technical Support Engineer on our Tier 3 team, you'll work with some of the most advanced companies leveraging cutting-edge AI-driven systems to enhance business performance. Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D. You'll play a critical role in identifying recurring issues and driving continuous improvement initiatives in collaboration with R&D and Product Management through leveraging customer feedback and data across the Support team.
RESPONSIBILITIES:
Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration
Collaborate with R&D and Product Management to provide solutions, workarounds, and implement product features or support tools to ultimately reduce the need for customers to submit tickets
Partner with Tier 2 Support and Customer Success teams to prioritize escalations, communicate updates, and drive end-to-end resolution processes
Educate and upskill Tier 2 teams by sharing insights, documenting learnings, and delivering training to bridge knowledge gaps and improve first-line resolution rates
Identify gaps and advocate for or create troubleshooting tooling as needed to better equip Support team members in identifying root causes faster and delivering more holistic resolutions as early as possible

we are looking for a Technical Support Engineer.
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.
The ideal candidate is passionate about technology, troubleshooting, and customer success.
Responsibilities:
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

We invite you to #UnleashyourCuriosity and join our ever-growing R&D organization.
What Youll Do:
Our engineering squads are responsible for critical domains and products that power our platform and support our users' ongoing relationship with us. The teams develop scalable web platforms, backend services, and applications, and are comprised of skilled engineers across the stack (backend, frontend, and data).
As a Squad Lead, you will be responsible for the team's technical leadership, domain design, and day-to-day execution. You will collaborate closely with product managers and business stakeholders to define priorities and deliver impactful solutions that align with key business goals. We are looking for someone who can drive end-to-end ownership, balance business needs with strong engineering practices, and help shape the direction of our products.
Responsibilities:
Among your key responsibilities, you will lead a highly skilled team that architects and builds scalable systems that serve our customers and partners.
Technical Architecture - Lead the technical architecture and system design for core products and services within your domain.
Team Leadership - Guide a multidisciplinary squad of frontend, backend, and data engineers through implementation, delivery, and iteration.
Stakeholder Collaboration - Work closely with product managers and business stakeholders to translate requirements into scalable technical solutions.
Strategic Alignment - Ensure development aligns with business objectives, long-term system health, and Sunbits engineering standards.
Quality - Conduct and lead design reviews, code reviews, and performance optimization efforts.
Culture Building - Drive a culture of technical excellence, ownership, and continuous improvement.
Operational Excellence - Oversee system reliability, monitoring, and incident response within your domain.

we are looking for an experienced Product Line Manager (PLM) for the IoT portfolio to lead product-line planning and execution across the full lifecycle of IoT solutions. This role will own roadmap definition, market and customer requirement analysis, product specification, launch readiness, and ongoing business growth for a portfolio that includes IoT gateways, cellular routers, industrial switches, and related services and platforms. The role works cross-functionally with R&D, solution management, business development, sales, marketing, operations, global services, and partners and OEMs to turn IoT value proposition into market wins.
Location: Ramat Hachayal, Tel Aviv. Hybrid option once a week.
Responsibilities
Own the IoT product line lifecycle from strategic planning through execution, launch, and lifecycle management.
Define and maintain the portfolio roadmap, balancing short-term customer needs with long-term strategic priorities.
Translate market needs, customer use cases, and competitive input into product requirements, business cases, pricing and COGS targets, and time-to-market plans.
Lead PLM-owned stages in the feature and release lifecycle, including feature requests, high-level business case creation, GTM readiness, and go / no-go decisions.
Define product functionality through technical specifications and use cases, and work closely with R&D to ensure high-quality end-to-end delivery.
Drive commercialization of IoT portfolio, including offers around secure and resilient SCADA transport, smart IoT solutions, and industrial and utility connectivity use cases.
Work with marketing and product marketing on positioning, launches, presentations, data sheets, webinars, GTM toolkits, and sales enablement content.
Partner with sales and account teams to support customer opportunities, RFIs / RFPs, partner discussions, and strategic deals.
Manage and prioritize initiatives tied to IoT differentiation, including security-by-design, certifications, protocol conversion, edge intelligence, and resilient communications.
Monitor market trends, competitor activity, and adjacent technologies such as private LTE / 5G, edge computing, AI / ML integration, and industrial IoT applications to shape roadmap decisions.
Where relevant, manage partners and OEM relationships, including specifications, commercial alignment, customizations, and sales support.

The right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use us to make impactful product decisions. Weve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers, and take on leadership roles in the Support organization.

Responsibilities

The core responsibility of a Support Engineer is to support our customers at every turn in the company`s journey by providing answers to product questions, sharing best practices, and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics, and mentor new team members.

Become a product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices, and resolve account issues.
Respond to customer inquiries via Zendesk email, chat, Slack, and phone calls.
Investigate and document bugs and feature requests to share with our Product and Engineering teams.
Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience.
Shape the product by regularly working closely with PMs, engineers, and designers to incorporate customer learnings into change.

We are looking for a Solutions Engineer to be on the front lines, working closely with our customers and prospects, guiding them on how to build robust DevSecOps processes. You will work with our sales, product, customer success & engineering teams to help customers understand the value of our Solution from a technical and business perspective. If you love working with brilliant people, being part of an energetic team and changing the world of software, you might be the perfect Frog to join our team!
The working model is hybrid, Monday through Friday
As a Solutions Engineer you will...
Collaborate with account executives to understand Customer requirements and develop customized technical solutions.
Translate business objectives into technical requirements and solution designs.
Conduct discovery sessions, technical presentations, and product demonstrations for prospective customers in both English and Spanish.
Conduct compelling Proof of Values (POVs), and product demonstrations to showcase the value and impact of JFour rog solutions.
Support transition from pre-sales to post-sales, ensuring continuity and alignment of expectations.
Respond to RFPs, RFIs, and technical questionnaires, including those in Spanish-speaking markets.
Represent us at industry events and conferences, highlighting the transformative potential of our products.
Influence our product roadmap by communicating customer feedback and identifying trends in the DevOps and DevSecOps landscape.
Stay ahead of industry trends, continuously enhancing your knowledge of emerging technologies in DevOps, cloud infrastructure, and software development.

Required PHY Firmware Technical Leader
Meet the Team
Join the Silicon One PHY System team, part of our core silicon development group.
Our team is responsible for PHY and system-level aspects of some of the most advanced networking devices in the industry, including PHY firmware, calibrations, system definitions, operations, and post-silicon validation.
We work with the latest silicon technologies and processes to build large-scale, highly complex devices at the edge of feasibility. Youll be part of a unique design center that hosts all silicon HW and SW disciplines under one roof, operating in a startup-like environment within a stable, world-leading company.
We are transforming the industry with a unified, programmable silicon architecture that powers our future routing portfolio and helps shape the Internet for decades to come.
Your Impact:
Develop PHY firmware and system-level features for advanced networking ASICs
Participate in post-silicon validation, including lab bring-up, debugging, and performance analysis
Collaborate closely with PHY, system, firmware, and silicon design teams
Contribute to defining system operation modes and end-to-end device behavior
Help drive the development of next-generation, high-scale networking solutions using cutting-edge silicon technologies
Who Youll Work With:
The Silicon One group, the center of our ASIC design efforts
Cross-functional teams including silicon design, firmware, and system
Global teams working together to deliver game-changing networking devices