דרושים » מחשבים ורשתות » IT Service Desk Team Leader

Requirements:
* 5+ years of solid hands-on experience across a wide IT scope. From PC hardware, IT infrastructure (hardware and software), software applications and development, and O/S support experience (including installation, configuration, and troubleshooting).
* Must have experience supporting all levels of IT infrastructure on Windows platforms and including wired and wireless networking.
* Vast experience with various systems (Priority, Teamcenter, Matlab, Orcad, Solid Works, and more)
* Prior experience with operating and supporting Cisco telephony systems
* Knowledge and experience supporting printing systems and servers
* Excellent ability to perform well in a multi-network environment
* Prior experience working with ITSM systems
* Profound familiarity with cyber and security domains
* Customer-focused, energetic, and committed with a strong ability to organize and prioritize tasks
* Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity and perform well under pressure and on tight deadlines
* Excellent interpersonal and people engagement skills able to establish positive relationships.
* Excellent verbal communication skills with the ability to communicate effectively with both technical and non-technical colleagues at all levels in the organization.
* Ability to maintain high levels of productivity with minimal supervision.
* Strong problem-solving skills
* Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business
* A leader, team player, quick learner, proactive
* Fluent in English
* Prior experience in Industrial Electronics companies - an advantage.
* Valid security clearance an advantage

Requirements:
* Student of Computer Science / Information Systems
* Availability for at least 2 days a week
* Help Desk/Service Desk experience preferred.
*  Good Knowledge and troubleshooting skills for Microsoft OS
*  Good understanding of an IT backend environment (GPO,MFA, Active Directory, O365, Software Deployment systems) - preferred.
*  Service orientation and great communication skills for communication with employees, VIP’s and within the IT group- Must.
* Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
* Knowledge of information security principles and practices.
* Ability to work under pressure.
*  Self-driven and motivated.
* Accuracy and strong attention to details.
*  Familiarity with Office365 Admin Center, Zoom\MS Teams, Anti-Virus\EDR
* Communication skills: High level of English and Hebrew is required (verbal and written).