דרושים » רכש ולוגיסטיקה » Operation Specialist

we are seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.


Responsibilities:

Serve as the first point of contact for employees seeking IT support via ticketing system, email, or in-person.
Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
Set up and configure new user accounts, laptops, peripherals, and mobile devices.
Manage user onboarding and off-boarding, including hardware and account provisioning.
Escalate complex issues to senior IT staff when necessary.
Document support activities and maintain internal IT documentation.
Track and manage IT inventory, software licenses, and asset lifecycle.
Support office IT infrastructure including video conferencing systems, printers, and networking equipment.

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.

We are looking for a highly motivated, service-oriented IT Helpdesk Administrator to join our fast-growing IT Services team. Reporting to our IT Services APAC Team Leader.

Main Duties / Responsibilities

Support the onboarding of new hires - Install, deploy, configure and troubleshoot end-users equipment, software & apps and other peripherals for a flowless users onboarding.
Provide guidance, assistance, coordination and follow-ups on client questions and problems in a professional, polite manner to provide superior customer experience.
Respond to requests for technical assistance either in person, ticketing system or over the phone
Troubleshoot system and network problems, diagnose, and solve hardware/software faults
Follow, document, and initiate the creation of internal IT procedures, workflows and guides.
Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems.
Ensuring that system records and procedures are accurate and current
Maintain and track IT Equipment inventory stock to support everyday activities.

Required Global IT Support specialist
The opportunity
This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems all while working as part of a supportive team!
What you'll be doing
Provide technical support for both macOS and Windows computers.
Work according to SLAs and company IT policies.
Manage your own ticket queue in our ticketing system.
Maintain and update our knowledge base and internal IT resources.
Deliver excellent customer support to employees worldwide.

We are seeking a proactive, service-oriented IT Technician to join our global IT organization. In this role, you will provide hands-on support for laptops, desktops, conference rooms, and collaboration tools across Windows & macOS environments. You will also support internal company events and ensure smooth and reliable IT operations for employees worldwide.
Key Responsibilities
Provide hands-on technical support for laptops, desktops, and workstations across Windows & macOS.
Peripheral Management: Install, configure, and maintain docking stations, monitors, webcams, keyboards, mice, headsets, printers, and specialty equipment.
Manage peripheral inventory, compatibility, and standardization.
Networking & Connectivity: Troubleshoot Wi-Fi, VPN, printers, and shared network resources.
Conference Room & Event Support: Setup, test, and maintain video conferencing and audio systems (Teams / Zoom Rooms).
Documentation: Maintain accurate records, update knowledge base articles, and track cases in the ITSM platform.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities:
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

Were looking for an Internal Communications Specialist to join us and spread the power of our company. In this role, you will ensure our employees stay informed and aligned with our business objectives, events, and culture. You will partner with the Tel Aviv HR and Operations teams to meet all regional communications needs while reporting to the Internal Communications Manager to ensure global strategy alignment.
WHAT YOULL DO
Support Israel communications, ensuring all deliverables are in line with the overall our company voice, strategy, and culture.
Own the maintenance of our regional Israel employee portal, connecting with relevant stakeholders to collect and curate informative and timely content.
Act as a communications business partner and project coordinator to select departments, joining cadence calls, tracking departmental communications, and driving updates to relevant audiences as needed.
Help the HR team to create communications plans that relay important employee information and updates.
Help the Employee Experience team to create communications plans that include both internal and external audiences.

We are now seeking a visionary VP of Operations to join our leadership team in Israel. This executive role will oversee our U.S. headquarters facility and manage additional manufacturing sites worldwide driving operational excellence, innovation, and scalability across our network.