דרושים » שירות לקוחות » IT Endpoint Specialist

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a strategic and experienced Director of Service Training and Tools to lead our global training programs for technical service teams, sales colleagues, and partners, utilizing advanced training methods, knowledge base modifications, and Service AI tools implementation. In this key role, you will be responsible for developing, implementing, and managing world-class training initiatives that ensure consistent, high-quality service and support across all regions. Key Responsibilities:
* Lead the global Service and Sales Training team, including regional trainers and content developers.
* Service AI company program manager - define and develop in-house and third-party Service AI tools and implementations.
* Design and implement training strategies for field service engineers, technical support, and service partners.
* Build and maintain a comprehensive curriculum for products, troubleshooting, repair procedures, and safety standards.
* Lead and maintain the company knowledge centers and databases for internal use and customer information gathering.
* Map needs, develop, and execute digital and in-person training programs, including e-learning, webinars, workshops, and certifications.
* Collaborate closely with Product teams to develop and implement training materials and enablement programs.
* Drive onboarding and upskilling initiatives for service and customer-facing teams.
* Measure and report on training effectiveness and knowledge retention.
* Ensure consistent global standards while adapting training to local market requirements.
* Manage vendor relationships, training platforms, and tools (e.g., LMS).
* Support digital transformation, automation, and process optimization efforts.
* Ensure timely delivery, budget adherence, and stakeholder engagement.
* Oversee and coordinate all support-related activities across HQ and global regions.
* Identify operational gaps and lead continuous improvement initiatives.

Country:
Israel

City:
Herzliya

We are looking for a System Integrator to join the company integration division, The position is primarily hands on involving delivering and supporting large scale projects. Every project is unique and will require learning new technologies and designing new solutions to meet the R&D requirements & deliver a complete solution with Infrastructure & software to the end customer. The integration team is involved throughout the lifecycle of the R&D process from the development stage lab environments to the full-scale deployment in the customer premise and ongoing support & upgrades once the delivery is complete. Support customers (outside the office) Willingness to travel overseas to customers. On call responsibilities

The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities:

* Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
*  Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
*  Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
*  Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
*  Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
*  Prepare and deliver detailed reports on support metrics and trends to senior leadership
*  Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
*  Manage talent acquisition and onboarding of support personnel to scale global operations

Join us at Nayax , a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. We are lookig for a Customer Onboarding system specialist to join our Compliance Operations group. This position plays a critical role in ensuring a seamless and complaint Onboarding experience for our customers, in alignment with global compliance regulations. The Customer Onboarding system specialist reports to Compliance Operations Director. Your key responsibilities will include:
* Serve as the primary point of contact for the technical and operational aspects of the Compliance Operations system.
* Implement system changes and updates based on user requirements.
* Collaborate closely with the Salesforce (SF) team and Sales Operations to support new processes, reports, locations, and initiatives.
* Partner with the Billing and Legal teams to ensure accurate reflection of all agreement-related components.
* Monitor system performance and ensure timely troubleshooting of errors and failures while collaborating with all other IT focal points.
* Set and monitor service level agreements (SLAs).

Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world. We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions. With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments. At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.

You will be responsible for:
* Systems Administration of the core systems and tools related to customer journey
* Configure databases, automations and UI / UX.
* Ensure data integrity, user management, and governance across the stack.
* Build and maintain cross- system integrations using iPaaS solutions to ensure seamless data flow between tools.
* Being a main stakeholder in the AI builders group to integrate wisely cutting edge technologies together with the well-stabled primitive systems.
* Partner with the cross-business operations team, mainly with RevOps, DevOps and FinanceOps teams.
* Identify manual processes and design scalable automation solutions.
* Support dashboards, KPIs, and analytics initiatives with well-structured data pipelines.
* Support new tool evaluations, and implementation projects.
* Provide training, documentation, and best-practice enablement for end-users.

About us:
we are the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the worlds largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, we empower security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
Hybrid:
Yes

Were on the lookout for a Technical Support Engineer whos ready to go beyond the usual break/fix routine. This isnt just about fixing issues; its about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. Youll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldnt even dream of.
What you'll do:
Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. Youre not here to twiddle your thumbs; youre here to inspire, challenge, and elevate.
Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. Youll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. Youre the go-to when others throw in the towel.
Obsess Over Customers: Our customers arent just clientstheyre your mission. Ensure their experience isnt just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know weve got their back, every step of the way. Our customers dont just deserve supportthey deserve unforgettable experiences.
Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isnt just participationits disruption with purpose.
Innovate Relentlessly: Implement solutions that go beyond traditional technical support. Youre here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and dont hesitate to shake things up.

We are looking for a System Administrator to join the infrastructure department. The System Administrator will manage our global infrastructure systems: Multi Datacenters, Cloud, Storage, Virtualization, Networking, and security systems.

Key Responsibilities:

VMware, Storage and Backup Full responsibility of a complex stretched VMware cluster using Active-Active block storage across two Datacenters, NAS systems, Backup platforms, SAN environment and tape library using FC, iSCSI, SMB, and NFS protocols

Solid understanding of Microsoft services Active Directory, EntraID, Intune, Exchange, SharePoint.

Manage, build, and update physical and virtual Windows & Linux servers utilizing patch management and configuration management systems.

Cloud Administration Manage AWS & Azure production environments.

Monitoring tools Ensure the stability and uptime of the production environment 24/7.

Network & Security systems administration Manage multiple firewalls clusters, Routers & Switches, SASE, WAF, CSPM, IdP, EDR, NAC and Mail Relay.

Function as a tier two for the IT helpdesk team.