Identify customers needs and take the extra mile to achieve Exceptional Experience
Build sustainable relationships and trust with customers through open and interactive communication.
Handle customer queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions (case handle, data collection, call logs, etc.)
Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions.
Communicating with customers through various channels (Chat/Email/etc.)
Communicating and coordinating with colleagues from different departments as necessary
Providing feedback on the efficiency of the customer service process
Provide "Soft Sales" service to customers.
Requirements: English C1 / Native must.
Hebrew speaker B2 at least, C1 advantage.
Customer orientation and ability to adapt/respond to different types of characters.
Strong verbal and written communication skills (!)
Tech-Savvy huge advantage.
Experience in the customer service field, preferably with the US market
Familiarity with CRM systems and practices ( salesforce, Twilio, ERP )
A true team player we go by "One for all, and all for one."
Self and quick learner with a striving passion for knowing more and better really understand the "Why" behind the "Do."
This position is open to all candidates.