As our Technical Support Engineer, you will have the opportunity to work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success and Sales teams to improve our product and technical processes.
Responsibilities
Be first in line to analyze and troubleshoot incoming technical issues from our customers via Email and Zoom sessions.
Provide technical know-how and best practices to ensure proper implementation of product, you will own and monitor issues from the start to resolution
Work closely with the R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
Provide timely information to customer-facing teams to improve overall customer satisfaction
Create and improve internal knowledge base articles
Work directly with management to create and improve current support procedures
Requirements: Minimum of 3 years of experience in global technical support.
Excellent knowledge of networking a must
Background in Cyber Security or Identity/Authentication preferred
Ability to independently comprehend and resolve technical issues.
Proven knowledge of working with Linux and Windows environments
Experience working with Active Directory - a big advantage
Experience working with ticketing and support systems
Excellent communication and problem-solving skills
Excellent English both written and spoken must
Ability to work in a fast-paced and changing environment alongside demonstrating initiative and adaptability.
Creative thinker and an amazing team player
Ability to perform under pressure within a positive work culture, with flexibility for varied working hours and days when necessary.
This position is open to all candidates.
