We are looking for AI Support Engineers that can bring a broad range of technical and user support services to our company.
If you are interested in joining a growing, dynamic, and successful startup where your work makes a significant impact on the entire team, then we want to talk to you!
Responsibilities:
* Evaluate and prioritize customer support cases.
* Act as the primary liaison between company and your customers.
* Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings.
* Act as a consultant and offers solutions for customers' problems.
* Guide, demo and educate customers through technical recommendations during onboarding and on-going operations.
* Learn product in-depth and help customers and data scientists do the same.
* Work with all internal groups, including support, sales, engineering, product management, and consulting.
Requirements:
* Great interpersonal and communication skills, with a high-proficiency of verbal and writing skills in English.
* Good understanding of computer systems.
* Experience with Linux / Unix.
* Understanding / experience with cloud technologies (AWS, Azure, etc.) and tools like docker containers.
* BS degree in a relevant field (Information Technology, Computer Science) or equivalent experience.
* Understanding of PostgreSQL/MySQL or other database systems.
* Understanding/Experiences in scripting languages (Python, Shell, Ruby).
* Willingness to work in shifts (nights / weekends as necessary).
* Experience with machine learning, data science or data engineering a bonus.