לוח משרות דרושים

Were seeking a highly skilled and experienced Project Manager to join our dynamic customer experience department.
In this role, youll be responsible for overseeing and managing various projects, from initiation through completion.
To succeed in this position, youll need excellent leadership, communication, and organizational skills, with a proven track record of successfully delivering projects on time and within budget.
Responsibilities:
Lead and manage multiple projects simultaneously, ensuring adherence to project timelines, budgets, and quality standards
Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and risk management strategies
Coordinate cross-functional teams and stakeholders to ensure clear communication and collaboration throughout the project lifecycle
Identify and mitigate project risks and issues and develop contingency plans as necessary
Monitor project progress and performance, tracking key metrics and adjusting plans as needed to ensure successful outcomes
Prepare and present regular project status reports to senior management and stakeholders, highlighting achievements, challenges, and recommended actions
Foster a positive and productive team environment, providing guidance, support, and mentorship to project team members
Continuously improve project management processes and methodologies, incorporating best practices and lessons learned to drive efficiency and effectiveness.

We are looking for a Tier 1 Support Agent.
As Tier 1 support agent, you will serve as the front line to our valued customers. Youll receive, analyze, and resolve customer requests via our live chat and ticketing system.
You will communicate with customers, to help them create websites by asking technical and professional questions.
Our work environment is agile, as products and apps are continuously being developed and require ongoing support.
Youll learn about our technology and collaborate with support professionals from around the world to improve the creative process that defines tomorrows web.
Responsibilities:
Receive, analyze, and resolve customer requests via live chat and ticketing
Determine the best course of action that will lead to the quick and successful resolution of customer requests
Solve customer problems in a professional, empathetic, and courteous way
Continuously learn about our new features and apps in a highly dynamic environment.

We are looking for a Tier 1 Team Leader.
As Tier 1 Team Leader, youll oversee the daily operations of one of our Tier 1 technical support teams.
Our work environment is agile, as products and apps are continuously being developed and require ongoing support.
Youll lead a team of tech support agents, ensuring they meet our KPIs to provide optimal customer support. Youll collaborate with our global team to continuously enhance our users customer experience.
Responsibilities:
Oversee the day-to-day operations of your team
Provide direct supervision of technical support staff, including recruitment and evaluations
Mentor your team members and provide oversight, coaching, and training to meet KPIs
Collaborate with other team members and departments to generate greater knowledge and enhance customer experience

We are looking for a Backend Engineer.
As a Backend Engineer, you will design and implement high-quality features in the backend of a cybersecurity threat detection solution for the OT world, written in Python on a Linux backbone.
Take a key role in major architecture redesign milestones (API definition, division into micro-services, connecting to the cloud, etc.) You will address issues such as performance and scale, work in a team with positive vibes, and be able to influence others and the product itself.
Responsibilities:
Take full ownership over features, from product design to deployment, including whole feature architecture
Plan, design, and develop systems with complex performance scale considerations
Use, design, and maintain the companys code infrastructure.

We are looking for an exceptional and hardworking DevOps Engineer to join our growing team of the most outstanding and creative minds in industrial cybersecurity.
Responsibilities:
Develop and maintain CI/CD solutions for DevOps group services.
Establish and maintain cloud and on-premise infrastructure.
Deploy, secure, monitor, and maintain the products cloud-hosted service.
Maintain the on-premise deployment and remote upgrade mechanisms.
Develop and maintain production cloud-based services.
Collaborate with the R&D teams.
Continuously improve, integrate, and learn new technologies and skills.

We are looking for a talented Platform Engineer to join the team.
You will be responsible for designing and developing our on-prem linux-based OS.
The role includes managing and allocating machines resources and orchestration of all the applications of our flagship products.
In addition, you will take care of the CD of our artifacts in the field, and will have the opportunity to make huge impact on every customer.
Responsibilities:
Developing a platform for industry-leading products
Package our on-premise OS (linux based)
Orchestrate machine resources (CPU, memory, storage, traffic) for performance optimization
Manage installation and update processes, including CD (Continuous Delivery).

We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to our global users and lead the daily IT Operations and Helpdesk tasks.
The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organizational units.
This is an amazing opportunity to challenge yourself and grow professionally.
Responsibilities:
Manage IT support tickets through their full-service lifecycle while ensuring the SLA is met.
Handle global end-user equipment and support software and hardware issues.
On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
Be the focal point for onboarding and offboarding activities.
Assist SecOps team in security operations.

We are looking for a Site Reliability Engineer.
Responsibilities:
Improving the availability, performance, and security of production services.
Mitigating issues on production systems and building solutions through automation to prevent issues from reoccurring.
Automating common, repeatable tasks using Ansible and scripting languages (Python/Bash).
Triaging and managing the escalation of cases and managing monitoring for services.
Influencing the design/architecture of new services to proactively prevent system failures.
Management of the on-premise server's lifecycle (continuous deployment, upgrades, provisioning) and customer deployment.
Creating alerts and tools to monitor service health and performance (Python/Elastic).