we are looking for a NOC operator student
Responsibilities
Actively monitor our microservices-based application, using different monitoring and logging tools. Proactive communication on services and infrastructure health, impacts, escalations, and other critical analysis.
Respond to events from the monitoring tools, with the goal of restoration of service.
Provide the first point of contact support; Used as a hub to escalate & communicate to other technical groups/management.
Manage incidents and trigger on-call policies.
Add and improve documentation associated with monitoring and procedures.
Provide first-aid and initial troubleshooting on returning or new problems.
Work closely with the Developments team, the Operations team, and the Client Services.
Be the first responder to any incident, drive to resolve ongoing issues, communicate them to the relevant teams, and document them.
Assist with core infrastructure monitoring including maintenance.
Work independently and with global teams.
Requirements: High sense of responsibility, proven functional and technical analysis skills, handled pressure well, and strong analytical skills.
Fast learner and comfortable with working in a fast-paced environment.
Upper English level both spoken and written.
Computer science student or equivalent.
Basic knowledge in SQL, AWS, and Networking.
Worked night/weekend shifts previously.
Advantages
Worked in a monitoring environment.
This position is open to all candidates.