The Enterprise Account Manager will own the commercial relationship for a portfolio of large, strategic accounts that currently use multiple products. The primary objective is to protect and grow revenue from these accounts via renewals, upsells and cross-sells while acting as the single escalation point and strategic advisor.
What will you own
Full commercial ownership of assigned enterprise accounts: renewal management, contract negotiations, upsell, and cross-sell execution.
Build and maintain strategic relationships with executive and operational stakeholders across Owner and GC customers.
Create and execute account plans that map stakeholders, risks, growth opportunities, adoption gaps, and a clear path to expand ARR.
Act as the primary escalation owner for account-level issues, coordinating with Support and Customer Success to ensure timely resolution and communicating the status to both the customer and internal stakeholders.
Proactively identify and qualify expansion opportunities and hand off complex opportunities (or close them) together with the AEs.
Accurate forecasting and pipeline management in the CRM; weekly/monthly forecast updates.
Lead Quarterly Business Reviews and renewal negotiations with executive sponsors.
Monitor account health metrics and identify churn risk early; design and execute retention strategies.
Represent the customer in internal forums to ensure coordinated delivery and deliverables are met.
Domestic travel and face-to-face meetings with customers will be required.
What you will not be responsible for
Day-to-day customer onboarding, user training, or 1:many in-product adoption activities (Customer Success owns these).
First-line technical troubleshooting or ticket handling (this is owned by Support).
The AM will coordinate with those teams and own escalations and account-level resolution.
Requirements: Required experience and skills
2+ years of experience in account management or enterprise sales (SaaS experience strongly preferred).
Proven track record managing enterprise accounts, renewals, and expansions.
Strong stakeholder management and executive-level communication skills.
Excellent negotiation skills and commercial instincts.
Comfortable working in a cross-functional setup and coordinating Support, Customer Success, and Product.
CRM discipline: experience using Salesforce or equivalent.
Fluent in Hebrew and English.
Domestic travel and face-to-face meetings are required.
Nice to have
Experience selling into construction, real estate, or field operations industries.
Experience managing multi-product enterprise relationships.
Background closing or moving into AE/closing roles.
This position is open to all candidates.