לוח משרות דרושים שירות לקוחות בתל אביב יפו

Job ID : R_100832.

As a Technical Support Engineer, you will be in charge of investigating and solving technical issues in the production environment, being the front line of the R&D team. You'll diagnose and triage production issues and either solve them, or delegate to the product and R&D teams. You'll be in charge of meeting the SLA of the company, defining relevant tools and measurement methods, actionable alerts and communication tools and work as part of the R&D team to implement the relevant tools. You will be the bridge between the customer-facing stakeholders and the R&D team, communicating issues and pushing high standards.

You Will:
Work on a complex cloud environment that serves customers.
Conduct root-cause analysis for production issues, perform immediate actions and push for long-term solutions.
Work closely with all departments of the company such as product, support and operations to define procedures, solve issues and plan future tasks.
Define monitoring tools on top of the current team tools to lower the team response time.
Analyze logs and understand scripts.
Triage and prioritize incoming issues and bugs.

We are Tailor Brands . We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
Responsibilities:
* Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
* Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
* Monitor submission progress closely, updating and communicating statuses to customers on time.
* Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
* Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
* Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

We are looking for a Customer Support Engineer.
As a Customer Support Engineer, you will:
Be in charge of our customers happiness by delivering amazing service.
Become a product expert who knows the ins and outs of everything we has to offer.
Proactively identify opportunities and optimization points to help our customers grow.
Act as the voice of the customer by giving feedback and insights to the rest of the company.

We are looking for a Customer Success Manager.
As a Customer Success Manager, you will own all technical and commercial aspects of the customer lifecycle for our strategic customers. You will lead customers through their onboarding and implementation, collaborate with key stakeholders on complex projects, and identify expansion opportunities.
Responsibilities:
Become an expert on our solutions.
Build strong relationships with our clients to understand their needs and ensure their success with our technology.
Serve as the main point of contact and liaison between clients and the rest of the team
Leverage data and expertise, to develop a strategy for your book of business that delivers impact for our customers.
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional opportunities for partnerships.
Represent voice of the customer and influence product development roadmap.

Colmex Group is looking for Sales Representative to join our team! We need someone independent and charismatic who breaths and loves trading and stock exchange. You'll be given the opportunity to play a key role for a unique company in the trading scene. As part of your day to day, you'll contact leads, pitch, help potential clients, educate and close sales. This is a full time position in Tel Aviv (Alon towers)

We are looking for a Technical Customer Success Manager.
What Youll be Doing:
Collaborate closely with our sales team to facilitate technical engagements with key customers, ensuring precise identification of requirements and successful delivery of their success criteria.
Own the overall relationship with assigned clients, including managing onboarding, implementation, training, driving increased adoption and outcomes leading to renewals, expansion, and maintaining high levels of customer satisfaction.
Provide technical guidance to customers throughout post-sale delivery processes, addressing any complex technical support or inquiries.
Foster strong, collaborative relationships with clients, acting as a trusted advisor and bridging the gap between client needs and technical implementation.
Work in synergy with various departments, including Product and Engineering teams, to resolve customer issues promptly and leverage valuable customer feedback for product enhancement.
Cultivate a profound understanding of web scraping and web data domains, becoming an expert in utilizing our technology to help customers achieve their business goals.