לוח משרות דרושים כספים, כלכלה ושוק ההון בירושלים וסביבתה

Who We're Looking For - The Dream Maker The Operational Controller will be responsible for managing operational revenues, monthly and quarterly closures, and financial reporting for a multinational company with global subsidiaries. We are looking for a driven candidate, passionate about accounting, and above all, a collaborative team member ready to contribute to our rapidly growing company. The Operational Controller will oversee revenue-impacting and related areas within the finance organization, including collection, billing, invoicing, revenue recognition, revenue forecasting, and enhancing and monitoring operational and accounting-based controls. Key Responsibilities:
* Participate in the monthly, quarterly, and annual closing processes, including preparing required financial statements and tax filings, and maintaining ongoing interactions with external accountants for our subsidiaries.
* Lead the implementation of a new ERP system.
* Assist in the preparation of consolidated financial statements.
* Provide periodic management reporting packages and reporting and analysis as needed, internally and externally to investors, auditors, etc.
* Develop and monitor commissions ROI reports for our BDRs, AEs, and SDRs.
* Develop and implement efficient financial processes to optimize the team's activities and provide quality services to stakeholders.
* Collaborate with local accountants to ensure compliance with local tax and statutory requirements.
* Coordinate with the company's external auditors and other consultants during interim and annual audits and address ongoing issues as needed.
* Support accounting and finance-related projects as required.

We are looking for a Customer Care Operations Analyst to join our new team in Jerusalem. This is an amazing opportunity to be a part of a new team, working on a few companys products. The team is reporting to Udi, the Director of Customer Care.
What will you be doing in this role?
Drives cross-functional idea and process planning within the organization as gaps are identified.
Aligns processes and communication following the ITIL standards to create a seamless experience for our customers and colleagues who support our customers.
Uses creative problem-solving and strategic thinking to understand the impacts of a change and how best to serve our customers.
Creates clean and simple process improvement plans and ensures the documentation is clear and readily available for consumption by using our documentation standards.
Manages segment-aligned relationships when it comes to the process.
Oversees the day-to-day operational processes within Customer Care, i.e., case management processes, quality management, and internal communication resources, and works with the business to outline best practices/improvement strategies.
Engages with the Senior Operations Managers on large-scope projects after identifying ideas/updates that need to be made and ensuring that action is taken, and a clear plan exists with the next steps.
Runs Customer Care specific programming, tasks, and plans, as needed.
Solicits varying types of customers and stakeholder feedback to understand the drivers of satisfaction/dissatisfaction and works with relevant groups within the Customer Care team on putting the mitigation plans & improvement initiatives in place.