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Required Senior Cloud Support Engineer (Tel Aviv)
The Senior Cloud Support Engineer is the most critical role.
You will be the face of the company externally when discussing solutions, building relationships with our customers, and providing valuable feedback internally to our engineering teams to help improve our products and services. Youll be joining a team and company where you will be challenged, but also grow and be recognized as a champion with your contributions to us.
This role is based in the Tel Aviv office. You must be able to communicate a technical and professional level in both Hebrew and English.
What Youll Do:
Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
Support cloud deployments including monitoring and answering customer inquiries
Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
Become demo certified and lead a three-pillar demo to customers
Participate in product conversations with internal teams based on feedback from client interactions
Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
Train as a highly knowledgeable specialist in one or more component area(s).

As a Tier 3 Support Engineer, you will be in charge of taking full ownership of customer technical issues globally, leading internal escalations, maintaining the knowledge base, providing product feedback, and managing support-related projects.

You will play a pivotal role in our venture-backed startup, recognized by Gartner and Forrester, contributing to transforming the security landscape with our cutting-edge Cybersecurity Experience (CSX) Platform.

Key Responsibilities
As the Tier 3 Support Engineer, you will be responsible for:

Taking full ownership of customer technical issues for Perimeter 81's customers, including initial troubleshooting, identification of root causes, and issue resolution and communication

Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams

Designing and maintaining the Perimeter 81 knowledge base, keeping it up-to-date with relevant information

Providing product feedback and insights to internal teams

Managing internal projects related to support such as training and support readiness for release

We are looking to hire a senior network engineer for one of our big clients. What will your job look like Design, plan, upgrade, and coordinate the implementation of network technologies with defined requirements and demands. Validate project requirements, define project scope, develop project schedules, and produce detailed designs for assigned projects. Builds simulated networks in test labs to resolve highly challenging problems and compatibility issues. Participate in incident response to resolve escalated service issues involving transit lines, cross-connects, switches, and other parts of the networking infrastructure. This is a hybrid position, working two or three days a week in the company's offices in Yokneam. What do we offer A great company culture that fosters teamwork and creativity, endless professional growth and development opportunities, competitive salary, flexibility, innovation, good products, and great people to work with.

Experience:
5+