לוח משרות דרושים הייטק תוכנה בירושלים וסביבתה

We are: The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are: As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have: Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understandin

We are looking for an experienced Front End Angular Developer with experience building great UX and a burning passion for creating disruptive Fintech products. You will join a small commando Gift-it team responsible for designing and developing our Gifting NextGen applications and services.

Responsibilities
Develop web front-end for Fintech products.
Ensure the best possible performance and quality of high scale web applications.
Contribute to a robust front architecture to promise agile releases of multi-tenant front solutions.

We are looking for an experienced professional to join the Gifting Business Unit and take the Team Leader role to build ground-up a commando cross-functional team. As a technical and management focal point for Gifting Solutions platform development, the candidate will design and build microservice-based architecture and integrate with legacy/third-party systems, reporting to Head of R&D Gifting.

Responsibilities
Design and implement microservices-based architecture for the NextGen Gifting solutions platform.
Guide other team-mates, participate in code-reviews and other team activities as a Team Lead
Hands-on development as a Backend Engineer up to 80%
Facilitate Scrum-based software development lifecycle management.
Work closely with Product, Management and other teams inside and outside the company

The Technical project manager will be responsible for planning and overseeing tech projects within the organization, driving projects from inception to delivery while managing budget, timelines, and quality goals, aligned with vision and business objectives.

Responsibilities
Defining project objectives, project scope, roles & responsibilities.
Collaborating directly with R&D and Product teams.
Working with international clients.
Defining resource requirements and managing resource availability & allocation both internal and third-party.
Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
Managing the delivery of the project according to this plan.
Tracking projects and providing regular reports on project status to the project team and key stakeholders.
Managing and adjusting for any changes in project scope, and/or schedule.
Identifying and mitigating potential risks.
Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

We are looking for a talented, experienced Technical Support Manager to lead our Tech support team.

As Technical Support Manager, you will be responsible for leading Customer Support T1 and T2 application support teams that focus on maintaining a high level of customer satisfaction for international customers, while collaborating effectively with internal cross-functional teams.

Responsibilities
The Technical Support Manager is a frontline management role with two primary responsibilities:

Services and solution delivery

Manage a team of technical support representatives and supervisors, including hiring, training, evaluating performance, leading processes and technical leadership
Set goals, objectives, and metrics for the support team to ensure high quality customer service, first call resolution, and response times meet service level agreements (SLAs) both internal and external
Lead root cause analysis efforts on major system failures or persistent technical issues and coordinate solutions with relevant teams
Work cross-functionally with IT, software development, training, and other groups to implement strategies to proactively prevent recurring technical issues
Develop and maintain technical supports annual budget, including expenditures for staffing, training, licensing, and tooling
Be the focal point of deep technical tickets.
Personnel management

Direct manager of Tier 1&2 support teams.
Decision taking.
Progress review
Career development

We are looking for a Backend Developer with experience building high scale web applications, with a passion for building disruptive Fintech products.

You will join a team which is responsible for designing and developing our applications and services.

Responsibilities
Develop complex systems and services that run in production at scale.
Participate in the overall lifecycle of the application.
Ensure the best possible performance and quality of high scale web applications.
Investigate, implement and share new technologies and ideas.
Ownership of technical design, development, testing, deploying, maintaining and documenting.
Work closely with our Product and BI teams.

We are looking for an experienced R&D Execution Manager to oversee our R&D sprints , releases and technical initiative projects and ensure successful execution. The R&D Execution Manager will be responsible for coordinating and directing R&D teams and managing project timelines, ensuring that projects are completed on time and meeting our high quality standards. The ideal candidate will have a strong background in project management, solid relevant technical knowledge, experience leading cross-functional teams, and a deep understanding of the R&D processes.

Responsibilities
Member of R&D management team
Responsible for the software life cycle process: Lead ceremonies such as sprint planning and sprint retrospectives, Track our sprint indicators and work with team leads to mitigate risks, Generate a release criteria and own the deployment processes, Manage hot-fixes as needed and ensure they are executed as planned
Coordinate and guide R&D teams to ensure sprints meet R&D goals on time without compromising on quality
Manage and track R&D projects, including managing risks and proactively identify potential roadblocks to ensure timely and successful project execution
Communicate project progress to stakeholders, including senior management, R&D teams, and cross-functional teams
Foster a culture of continuous improvement and innovation within the R&D organization
Ensure compliance with company policies and regulations related to R&D activities
Responsible for the R&D budget Collect requirements, establish POs, work with finance to approve budget and so forth

We are looking for an experienced Full Stack Developer with experience building great UX and well-defined backend API, burning passion for building disruptive Fintech products.

You will join a team which is responsible for designing and developing our applications and services.

Responsibilities
Developing web front for Fintech products.
Develop and design rest api best practices.
Be involved and participate in the overall application lifecycle.
Learn about new technologies
Ensure the best possible performance and quality of high scale web applications.
Contribute to a robust front architecture to promise agile releases of multi-tenant front solutions.

We are looking for an experienced Front End Angular Developer with experience building great UX and a burning passion for creating disruptive Fintech products.

Responsibilities
Develop web front-end for Fintech products.
Ensure the best possible performance and quality of high scale web applications.
Contribute to a robust front architecture to promise agile releases of multi-tenant front solutions.

We are looking for an experienced QA Engineer with a burning passion for delivering high quality Fintech products. You will work in a team, responsible for testing and validating our applications and services.

Responsibilities
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
Create detailed, comprehensive, and well-structured test plans and test cases.
Estimate, prioritize, plan and coordinate testing activities.
Identify, record, document thoroughly and track bugs.
Write automated tests.

We are seeking a highly skilled and experienced Cloud-Based Software Architect with expertise in designing and developing multi-tenant white label architectures for cloud-based applications. As a key member of our technology team, you will play a crucial role in shaping the architectural foundation of our products, ensuring scalability, security, and flexibility to meet the demands of our growing user base.

Responsibilities
Design and implement scalable, resilient, and secure cloud-based architectures for multi-tenant white label applications.
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
Translate business needs into comprehensive technical solutions, ensuring alignment with the current systems architecture.
Lead the design and development of a more robust and scalable architecture to accommodate the growth and evolving needs of the system.
Develop a detailed migration plan for transitioning the current system state to the new, scalable architecture