לוח משרות דרושים Help Desk - מחשבים ורשתות משרה מלאה

We are: The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are: As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have: Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understandin

We are looking for a Help Desk Team Leader to join and lead our fast-growing regional IT Services team.
Reporting to our IT Services Manager. you will be responsible for overseeing and optimizing the performance of our IT team within the region. This role requires a proactive approach to managing team workflows, resolving critical issues, and ensuring a high level of service delivery.
Responsibilities:
Coordinating daily ticket assignments and task delegation among team members, considering urgency, complexity, and skill levels for optimal resolution
Conducting regular management routines, including updates, training, and performance evaluations to align the team with workflows and procedures
Managing the creation and validation of the knowledge base, local procedures, and workflows specific to the region, ensuring accurate documentation and adherence to guidelines
Streamlining the onboarding and termination processes, overseeing equipment inventory and procurement, and maintaining updated information across regional sites
Acting as the primary point of contact and escalation for business-related issues, ensuring swift resolutions and providing constant feedback on progress.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.


What youll do:



* Provide best-in-class IT support to our employees in HQ Tel Aviv Office.

* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.

* Immediate support employees from home through remote takeover and training.

* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.

* Assistance in inventory planning, purchasing, managing, monitoring and execution.

As Tier 1 support agent, you will serve as the front line to our valued customers. Youll receive, analyze, and resolve customer requests via our live chat and ticketing system. You will communicate with customers, to help them create websites using Elementor by asking technical and professional questions.

Our work environment is agile, as products and apps are continuously being developed and require ongoing support. Youll learn about our technology and collaborate with support professionals from around the world to improve the creative process that defines tomorrows web.