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As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

We are seeking a highly skilled and experienced Technical Product Expert& SME with a deep understanding of security principles in on-premise and cloud environments, ideally with some offensive security background. The ideal candidate will have a strong background in leading technical and non-technical teams and extensive knowledge of security frameworks, remediation methodologies, and security operational models.



Responsibilities:

Provide technical guidance, mentorship, and support team members to ensure high-quality service delivery.
Methodological mindset to create and maintain security and product usability processes and enforce them with internal customers such as CSMs, SEs, and the product team
Collaborate with product and RND about product usage and feedback from the field
Continuously monitor, analyze, and report on key performance indicators (KPIs) of the product.
In escalated client meetings, provide product matter expert remediation insights, recommendations, and security best practices.
Stay abreast of industry trends, emerging technologies, and best practices in automation to provide strategic insights and recommendations for enhancing technical solutions.

We are seeking a highly skilled and experienced SOC Manager to lead the development and operation of our Security Operations Center. This role involves building a new SOC team, adopting and deploying SIEM (Security Information and Event Management) technology, and managing incident response in a hybrid environment (on-prem/cloud).

Responsibilities:

Team Recruitment and Leadership: Recruit and mentor a team of 2-3 SOC analysts. Lead, develop, and evaluate team performance.
Technology Selection and Deployment: Identify and deploy appropriate SIEM technology to enhance our cybersecurity posture.
Alert and Log Management: Map out all necessary alerts and logs for continuous monitoring and threat detection.
Alert Classification and Prioritization: Develop a system to classify and prioritize alerts based on severity and impact.
Hybrid Environment Monitoring: Oversee the monitoring of both on-premises and cloud-based systems.
Automation and Process Improvement: Implement automation strategies to enhance the efficiency and effectiveness of the SOC operations.
Incident Response Management: Lead and manage the incident response process, ensuring swift and effective resolution of security incidents.

We are looking for an Assistant Controller to join our Finance team reporting directly to the Controller. As an Assistance Controller, you will play a pivotal role in helping the company grow. You will be responsible for the Companys financial planning, reporting and controls, business strategy, cash management, accounting, auditing, and taxes. You will work closely with all departments to implement processes and analyze financial metrics.

Responsibilities

Cash flow control includes billing, collection, payments to vendors, and ongoing communication with banks
Assist with the day-to-day finance operations.
Manage the cooperation with the company's auditors on the annual audit and tax (Israel and US) filing
Help define and analyzes reports and processes to measure metrics and KPIs
Participate in the implementation of finance-supporting systems
Ad-Hoc projects

We are seeking an experienced Manager to oversee the Information Technologies group and lead IT operations across our IT Engineering, MIS and help desk support teams.

This role requires a seasoned leader with strong managerial skills, capable of overseeing multiple teams within our IT departmentensuring collaboration, driving team performance, and fostering a productive work environment that aligns with our strategic goals.

Responsibilities

Team Leadership and Coordination: Direct and manage the operations of three distinct teams: IT Support (Help Desk), IT Engineering (Infrastructure, Lab, and Automation), and MIS (Management Information Systems). Cultivate a collaborative team environment, streamline inter-departmental communication, and enhance productivity to achieve strategic objectives across all technology fronts.
Cloud Environment and Data Center Oversight: support cloud environments AWS/AZURE/GCP and data centers management. Implement best practices for cloud management and data center efficiency to support enterprise-wide applications and data storage solutions.
Responsible of the company labs including user management, networking, auto provisions and maintenance
Strategic Planning and Integration: Develop and implement strategies for system renewals, user management, system usage and support. Drive project management for system integrations and automation to ensure seamless data flow between platforms.
Budget Management: Act as the budget owner; responsible for planning and managing the annual budget for Information Systems.
Project Management Excellence: Spearhead and oversee all IT-related projects, from initial conception through to successful execution. Employ rigorous project management methodologies to ensure timely delivery within budget constraints. Coordinate cross-functional teams to facilitate seamless project workflows, ensuring clear communication and effective resolution of issues throughout the project lifecycle.
Technical Troubleshooting: Troubleshoot and resolve complex technical issues, maintaining high system integrity and operational efficiency.
Collaboration and Customization: Work closely with internal departments to tailor solutions that optimize business processes and ensure system alignment with business needs.
Performance Monitoring: Monitor and evaluate system performance, recommending improvements and optimizations.
Support and Training: Provide comprehensive training and support to end-users, enhancing user satisfaction and system usability.
Vendor Management: Collaborate with external vendors and partners to ensure effective system implementations and upgrades.
Industry Awareness: Stay abreast of industry trends and best practices to enhance the capabilities of our information systems continually.

We are seeking an IT Infra Virtualization and cloud engineer to join our infrastructure department. The ideal candidate should have at least five years of experience in VMWARE, AWS, and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins/GitHub Actions, Bash, and Python will be considered an advantage. We offer professional growth and development opportunities. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.

Responsibilities:

Oversee all aspects of the companys IT infrastructure, including systems and SaaS services.
Manage physical servers, virtualization systems, storage systems, and backups.
Provide internal support for company employees.
Expertise in servers, virtualization, cloud systems, backups, and related technologies.
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Manage both on-premises (co-location) and cloud-based infrastructure.
Administer external server farms and Disaster Recovery (DR) plans.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.

We are seeking an experienced Marketing Project Manager to join our dynamic marketing team on a maternity cover basis for six months. As a Marketing Project Manager, you will play a critical role in driving the team towards operational excellence.

Objectives of this Role



Manage and optimize the usage of monday.com as our primary project management tool.
Create and maintain project boards, workflows, and task assignments to ensure efficient project execution with deadlines.
Facilitate clear and effective communication within the marketing team and with cross-functional stakeholders.
Coordinate marketing meetings, and ensure timely follow-up on action items.
Collaborate with team members to develop project plans for marketing initiatives.
Own and streamline the PO process for the marketing team, ensuring compliance with company policies and budgetary guidelines.
Assist in project planning, scheduling, and resource allocation to meet campaign deadlines and objectives.
Monitor project progress, identify potential risks, and proactively implement solutions to keep projects on track.
Create reports and metrics that track marketing performance

As a Senior Social Brand Manager, you will play a pivotal role in shaping and executing our brand's social media strategy. You'll be responsible for managing and growing our online presence across various social platforms, ensuring consistency in messaging and brand identity. This role requires a creative thinker with a keen understanding of social media trends, excellent communication skills, and a passion for building engaging brand experiences.

Key Responsibilities:

Social Media Strategy: Develop and execute comprehensive social media strategies aligned with the overall brand objectives.
Storytelling: Create compelling & creative, on-brand content for social media platforms, including posts, videos, graphics, and other multimedia assets.
Community Engagement: Foster meaningful interactions with our audience, responding to comments, messages, and inquiries in a timely and professional manner.
Analytics and Reporting: Monitor social media metrics, track performance, and provide regular reports to assess the effectiveness of campaigns and initiatives.
Cross-Functional Collaboration: Work closely with marketing, PR, and product teams to ensure alignment and consistency across all brand communications.
Stay Updated: Stay abreast of industry trends, platform updates, and emerging technologies to continuously optimize our social media efforts.