We are looking for a Support Consultant/Professional/Specialist.
In this role you will:
Empower our customers to achieve their goals.
Provide product onboarding, support services, and policy information to enhance customer user experience and satisfaction (Primarily B2C).
Resolve product and customer issues, analyze and provide solutions using in-house troubleshooting.
Provide feedback to the company on the customer's perspective and influence product quality and development.
Identify key power users and potential product beta testers in our community.
Contribute as a Team Player, to the overall support team effort and customer success goals.
Hours 14:00-23:00
This is an in-office role with one day working remotely.
Requirements: English - Mother tongue or mother tongue level
French - Mother tongue or mother tongue level
Additional languages - an advantage (especially Spanish, Portuguese, and German)
Strong customer-facing and presentation skills
Customer service and support experience, ideally in a call center environment
Tech-savvy
Problem and conflict solving oriented
Experience in Word, Excel and CRM (Salesforce, or similar)
A background in Education or Training an advantage
Documentation skills
Patience, empathy, and attention to detail
Ability to Multitask and work according team and personal KPIs.
This position is open to all candidates.
