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Required Senior Cloud Support Engineer (Tel Aviv)
The Senior Cloud Support Engineer is the most critical role.
You will be the face of the company externally when discussing solutions, building relationships with our customers, and providing valuable feedback internally to our engineering teams to help improve our products and services. Youll be joining a team and company where you will be challenged, but also grow and be recognized as a champion with your contributions to us.
This role is based in the Tel Aviv office. You must be able to communicate a technical and professional level in both Hebrew and English.
What Youll Do:
Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
Support cloud deployments including monitoring and answering customer inquiries
Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
Become demo certified and lead a three-pillar demo to customers
Participate in product conversations with internal teams based on feedback from client interactions
Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
Train as a highly knowledgeable specialist in one or more component area(s).

As a Tier 3 Support Engineer, you will be in charge of taking full ownership of customer technical issues globally, leading internal escalations, maintaining the knowledge base, providing product feedback, and managing support-related projects.

You will play a pivotal role in our venture-backed startup, recognized by Gartner and Forrester, contributing to transforming the security landscape with our cutting-edge Cybersecurity Experience (CSX) Platform.

Key Responsibilities
As the Tier 3 Support Engineer, you will be responsible for:

Taking full ownership of customer technical issues for Perimeter 81's customers, including initial troubleshooting, identification of root causes, and issue resolution and communication

Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams

Designing and maintaining the Perimeter 81 knowledge base, keeping it up-to-date with relevant information

Providing product feedback and insights to internal teams

Managing internal projects related to support such as training and support readiness for release

We are looking to hire a senior network engineer for one of our big clients. What will your job look like Design, plan, upgrade, and coordinate the implementation of network technologies with defined requirements and demands. Validate project requirements, define project scope, develop project schedules, and produce detailed designs for assigned projects. Builds simulated networks in test labs to resolve highly challenging problems and compatibility issues. Participate in incident response to resolve escalated service issues involving transit lines, cross-connects, switches, and other parts of the networking infrastructure. This is a hybrid position, working two or three days a week in the company's offices in Yokneam. What do we offer A great company culture that fosters teamwork and creativity, endless professional growth and development opportunities, competitive salary, flexibility, innovation, good products, and great people to work with.

Experience:
5+

Were looking for a visionary Support Engineer Tier 1 to join the team.
In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of a building and expanding the companys Global Support Services.

We are looking for an experienced Tier 3 Support Engineer to provide excellent customer service .

What youll do:
Provide technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
Take ownership of customer issues and follow problems through to resolution
Manage escalations
Evaluate root cause analysis to eliminate recurring customer issues
Provide follow the sun service
Handle incoming tickets through the Support portal independently and in a professional way

We are looking for a Senior Systems Reliability Engineer to Join our all-star Dev Support team and play a critical role in our mission to provide the best possible technical support for our Data Science Platform.

The Dev Support Teams responsibility is to investigate and solve intrinsic problems, find smart and elegant workarounds (written in Python and Bash), build, and characterize support tools and utilities.

You should be willing to travel abroad to customers and work at irregular hours.

What Youll Do:
Maintain good internal and external customer communication and minimize escalations to R&D.
Take full ownership of customers technical product issues, from initial troubleshooting and writing RCAs, to resolution and communication.
Prioritize daily missions/tickets and manage critical escalations.
Work closely with our developers, product managers, and architecture team.
Provide the field with proper procedures on our operation and maintenance.
Create and lead support improvement processes across the company.

As a Solution Architect, you will be partnering with Strategic Account Manager delivering high-quality technical demonstrations of product suite, walking through potential use cases, and answering technical questions whilst focusing on the value proposition. You will be the trusted advisor to our highly technical end users by using your technical knowledge and acting as a subject matter expert on technical questions regarding platform best practices and features.
YOUR OWNERSHIP WILL INCLUDE:
Drive pre-sales technical discovery and solution discussions with data engineers, database administrators, systems architects, and other technical professionals at all levels of customer organizations.
Plan, manage, and effectively close out technical demonstrations and proof of value projects, often serving as both the subject matter expert and project manager.
Respond to technical inquiries including Requests for Proposals, and similar formal documents.
Enable sales staff and partner teams on data concepts, product features, competitive positioning, and best practices; this may take a variety of forms including but not limited to written articles, group presentations, bespoke training sessions, recorded videos, one-to-one coaching, etc.
You will showcase new products and features to clients and help them with adoption. You will liaise with Product, R&D, Tech Support, and other functions in order to align our products and services with the clients needs and requirements.
Your ultimate goal is to assist the sales team in driving new revenue from new and existing customers.

we are looking for a Technical Manager and System Engineer for T&T Team.
Responsibilities:
System and LRU level design.
Documents specifications for sub-contractor, system documentations, ATP.
System and LRU level hands-on integration, analysis and trouble-shooting.
Overall responsibility for technical project management at R&D, including planning and monitoring of all R&D activities.
Planning and monitoring of project R&D budget and timeline (material and hours).
Technical POC of the project, both for the customer and internally.
Lead the design reviews both with the customer and internally.
Lead and conduct FAT and OSAT with the customer.
Participation in Pre-Sale activities. Translating customer requirements to the technical specifications and effort estimation.

We are looking for a talented Tech Support Engineer, who is comfortable and experienced in the a customer-facing role, where you will be working with leading enterprise organizations and startups via several channels, interacting with other departments like R&D, Product and other teams to make sure clients issues are solved while maintaining high-quality deliverables.
You will provide timely and accurate customer feedback while using effective questioning techniques to get the issue solved within time. This is a full-time role, Monday-Friday or (Sunday-Thursday)
What youll do:
Provide timely and accurate customer feedback, while using effective questioning techniques to get the issue solved within the time
Handle issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Zendesk, make sure to follow us
Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.

We are looking for a skilled Professional Services Engineer to join our team.
In this role, you will play a crucial part in onboarding and training our customers during the initial stages of their journey.
Your responsibilities will involve aligning our customers' business requirements with our platform and technology, managing custom solutions, resolving technical issues, and ensuring the successful and timely delivery of customer value.
What youll do:
Guide our customers towards successful integration of our products and transform business goals into technical deployment - serving as a client-facing resource and their tech owner.
Serve as primary technical POC for our clients and provide out-of-the-box along with tailor-made solutions to ensure a smooth onboarding experience to your clients.
Plan out technical project objectives, verify scope, establish timelines and ensure a successful implementation of deliverables
Collaborate closely with our product and development teams, leveraging your expertise on the product to contribute to merchant growth and product decision-making processes.

We are looking for a skilled Professional Services Engineer to join our team.
In this role, you will play a crucial part in onboarding and training our customers during the initial stages of their journey.
Your responsibilities will involve aligning our customers' business requirements with our platform and technology, managing custom solutions, resolving technical issues, and ensuring the successful and timely delivery of customer value.
What youll do:
Guide our customers towards successful integration of our products and transform business goals into technical deployment - serving as a client-facing resource and their tech owner.
Serve as primary technical POC for our clients and provide out-of-the-box along with tailor-made solutions to ensure a smooth onboarding experience to your clients.
Plan out technical project objectives, verify scope, establish timelines and ensure a successful implementation of deliverables
Collaborate closely with our product and development teams, leveraging your expertise on the product to contribute to merchant growth and product decision-making processes.

We are looking for a skilled Professional Services Engineer to join our team.
In this role, you will play a crucial part in onboarding and training our customers during the initial stages of their journey.
Your responsibilities will involve aligning our customers' business requirements with our platform and technology, managing custom solutions, resolving technical issues, and ensuring the successful and timely delivery of customer value.
What youll do:
Guide our customers towards successful integration of our products and transform business goals into technical deployment - serving as a client-facing resource and their tech owner.
Serve as primary technical POC for our clients and provide out-of-the-box along with tailor-made solutions to ensure a smooth onboarding experience to your clients.
Plan out technical project objectives, verify scope, establish timelines and ensure a successful implementation of deliverables
Collaborate closely with our product and development teams, leveraging your expertise on the product to contribute to merchant growth and product decision-making processes.