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Required Support Specialists II - German
Join our Customer Support team as a Support Specialist II, where you will play a crucial role in our expanding language support initiative. The ideal candidate possesses native proficiency in German, along with fluency in English, will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions.
This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to our Support efforts with a focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.
The ideal candidate for this role will have a consistent 5 day work schedule with the ability to work standart German business hours from Monday through Friday.
What your day will look like:
Deliver high-quality, timely responses to support tickets received via email, phone or chat
Focuses on resolving complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills
Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
Utilize and contribute to support-related documentation, processes, and workflows
Provide DESS (Dedicated Enterprise Support Specialists) services to our Platinum customers to ensure customer expectations and satisfaction are met
Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders
Be an expert in all things so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand
Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.
Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments
Other projects as assigned.

Required Support Specialists II - French
Join our Customer Support team as a Support Specialist II, where you will play a crucial role in our expanding language support initiative. The ideal candidate possesses native proficiency in French, along with fluency in English, will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions.
This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to our Support efforts with a focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.
The ideal candidate for this role will have a consistent 5 day work schedule with the ability to work standart French business hours from Monday through Friday.
What your day will look like:
Deliver high-quality, timely responses to support tickets received via email, phone or chat
Focuses on resolving complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills
Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
Utilize and contribute to support-related documentation, processes, and workflows
Provide DESS (Dedicated Enterprise Support Specialists) services to our Platinum customers to ensure customer expectations and satisfaction are met
Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders
Be an expert in all things so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand
Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.
Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments
Other projects as assigned.

Job ID : R_101819.

We are looking for a Sales Operation Representative with a fluent Chinese, who is highly motivated to join our growing team.

If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing company, your place is with us!

We are seeking a Sales Operation Representative who will join the Sales Operation team. You will manage and accompany the sales operation process.

You Will:

Make calls to existing customers to maximize potential.

Achieve monthly sales targets - convert cardholders to money remittances.

Join the field team for activities.

Provide answers by identifying problems, researching, and guiding the customer through the correct steps.

We are looking for a Support Consultant/Professional/Specialist.
In this role you will:
Empower our customers to achieve their goals.
Provide product onboarding, support services, and policy information to enhance customer user experience and satisfaction (Primarily B2C).
Resolve product and customer issues, analyze and provide solutions using in-house troubleshooting.
Provide feedback to the company on the customer's perspective and influence product quality and development.
Identify key power users and potential product beta testers in our community.
Contribute as a Team Player, to the overall support team effort and customer success goals.
Hours 14:00-23:00
This is an in-office role with one day working remotely.

Who we are Incredibuild empowers developers and enterprises to radically accelerate their development cycles by shortening build times, allowing for more iterations and faster product releases. Thousands of customers including world-leading brands like Microsoft, Citi Bank, Nintendo, Amazon, EPIC and more, trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating time to market. We’ve helped developers and DevOps teams in thousands of companies reach and exceed their goals, among them fortune 50 companies as well as hundreds of successful startups to develop some of the most successful software in many industries such as gaming, Financial Services, Embedded Software, and more. This is your opportunity to join a category leader and make a difference. We are looking for a proven, high-performer Account Executive for the EMEA region to join our world-class global GTM team. You will get the chance to join a powerful and global sales team and will be using your skills, expertise, and energy to make a huge impact. What You'll Be Doing
*  Clearly articulate and demonstrate IncrediBuild value , creating excitement and enthusiasm among prospects as well as analyze with them their ROI using the Incredibuild Platform .
*  Follow-up via phone and emails on inbound leads and meetings booked, or outbound to existing customers / new logos, creating and nurturing a healthy pipeline and generating qualified opportunities.
*  Identify prospects’ key questions, needs and pain points and translate those for the marketing teams to inform VOC and content creation
* Closing small and large deals, , crushing your quota
* Assisting in developing initiatives that focus on strategic plans to boost the company’s growth