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As a key member of our Business Analyst and Quality team in the Order Management group, you will be responsible for our Customers Master data, including Data infrastructure logic, Data Quality, Data flow, and supporting processes.

You will be challenged to manage Customers' master data from various disintegrated systems and sources, dealing with data quality, governance, hierarchy, and maintenance.



Main Responsibilities:

Serve as the end-to-end master data knowledge expert from a data and systems perspective (Oracle, Oracle BI, PowerBI, WorkDay Salesforce, and other organizational tools).
Lead data quality improvement initiatives with collaborations with different stakeholders.
Matrix management of Data AnalystResponsible for setting up Customer creation processes in our ERP systems according to data policy management and governance.
Resolve conflicts in the day-to-day customer creation process and assist with outstanding issues.
Performing data analysis to identify process improvements, analyzing results using statistical techniques, and utilizing that data to improve data quality and optimize data flow.
Define policies to support the new business requirements and data migration following acquisitions and internal system migrations.
Partner with downstream stakeholder groups, including Sales Operations, Business Operations, Finance, and IT, to facilitate end-to-end master data updates.
Develop training material and implement training for master data creation and governance policies.
Support quarter-end and year-end close processes for customer master maintenance.

We are looking for an experienced and highly motivated Leader, who possesses strong managerial and technical skills to join our IT management team as the Infrastructure & Cloud Services Director

What youll be doing:

support technology-enabled business strategies and operations to drive increased agility, scalability, and improve service quality of the technology operations, infrastructure and cloud services.
Collaborate and engage with cross-functional teams to champion and drive support for the purpose of ensuring delivery of IT services
planning, coordinating and directing the functions of the Infrastructure and Cloud Services unit
Coordinates and identifies architecture and design of scalable and cost-effective infrastructure, and management solutions
Manages the Cloud and Compute Infrastructure budget and Project Portfolio
Develops, manages, and reports Key Performance Indicators (KPIs) for departmental activities
Researches emerging technology for the purpose of being knowledgeable on trends, recommending acquisitions for improving efficiencies and reducing costs to the assigned manager.
Lead global teams of experts to maintain, develop, and implement corporate services, applications, and platforms in the areas of System, Network, Security Operations, SW Labs, Cloud services and more, from 1st level support of monitoring, and helpdesk operations, through second level support of infra services, all the way to 3rd level support of engineering and architecting solutions
An active member of the IT leadership team, take an integral part in setting the long and short term strategies

The Front-End Software Architect designs, develops, tests, and maintains the CXone software application. Key responsibilities include all tiers of the CXone technology, including (but not limited to) design and development of CXone products and features and assisting development teams utilizing agile development processes.



Main Responsibilities and Deliverables:

Should drive innovation in terms of publishing papers, blogs, creating POCs, propositions etc.
Designing and overseeing the creation of scalable, responsive, and high-performing web applications will be your responsibility including Micro-Frontend and best practices.
Working closely with cross-functional teams, you will ensure the delivery of high-quality software solutions while offering technical leadership.
Demonstrate pivotal role in shaping and implementing our front-end development strategies in Angular.
Design and develop proof of concept prototypes for advanced features and designs.
Work with the Product Management to design products with high-quality user experiences.
Drives Non-Functional Requirements including performance tuning, re-design, and re-factoring.

As a Lead Software Engineer, you will mentor the team members, provide vision and direction, increase the operational efficiency while taking an active part in technical discussions, design reviews, and working on development tasks.

Youll have a unique opportunity to work with cutting edge cloud technologies and build cloud-based services that allow the world's biggest enterprises to engage their customers through multiple channels.

Responsibilities:

Lead a scrum team (5 Software engineers) developing WFM core platform capabilities

End to end responsibility for design implementation and quality

Create and maintain positive and productive working relationships among the team

Educate and support the development teams helping them to resolve complex issues in challenging project timelines

Coach and mentor the scrum team on Agile principles, practices, and values

Identify and coordinate dependencies with external teams and scrum masters

We are hiring a creative, passionate, and driven Lead UX Designer to join our UX and Research team. As a user-centered design professional, you would help craft delightful user experiences for the leading CX Cloud Software in a fast-paced and innovative environment. As a lead member of the team, you will be the point person for UX efforts on one or more projects and facilitate planning and estimation efforts for the UX team.

you will be designing a suite of tools and technologies which facilitate and optimize the operations of a call center. Our products are used to improve the efficiency and effectiveness of customer service operations, by handling incoming and outgoing calls, managing customer interactions, and streamlining various call center processes.

Major responsibilities

Provide creative and innovative UX designs for complex Cloud-based applications.
Collaborate with cross-functional teams, including Product Managers, Developers, Technical Writers, and UX colleagues, to establish a shared understanding of the user experience.
Support and refine a product roadmap aligning with the user experience strategy.
Define and execute a user experience strategy in alignment with business and product goals.
Advocate for and educate colleagues on integrating UX into the product/software development process.
Facilitate communication across teams in different time zones, ensuring accessibility to information and resources through various communication tools.
Provide leadership and guidance on projects, offering mentorship and coaching to senior and mid-level team members (individual contributor role with leadership responsibilities).
Research, communicate, and present best practices, designs, and issues to stakeholders.
Support the Design System through pattern use and ideation.
Develop wireframes and prototypes based on customer needs and constraints.
Conceptualize, present, and execute ideas within tight deadlines.

We are looking for a highly motivated and ambitious Senior DevOps Engineer to join our amazing Analytics team and be part of our DevOps organization at CEA IL.

You will be actively developing the core platform infrastructure within our DevOps group. The applications we develop are AWS cloud-native solutions, using multiple data stores with cutting-edge technology stack.

As part of your role, you will work collaboratively with professional engineers, architects, and product managers to deliver high-quality technical solutions that satisfy business requirements and meet corporate architectural standards.

Responsibilities

A full-time job as part of a DevOps team.
Work collaboratively with professional developers, software architects, and product managers, in a fast-paced agile environment
Automate AWS Infrastructure using Infrastructure as code.
Design, Implement, and manage CI/CD pipelines on various environments up to production.

We are looking for a highly motivated and ambitious front end software engineer to join our group and develop the next generation Work Force Management solution for our contact center solution.
On this role you will get the exposure to new and exciting technologies and collaborate with professional engineers, architects, and product managers to create advanced line of cloud products.
If you are a big technology fan that gets excited by coding, debugging complex solutions, and getting exposure to new and exciting technologies, this is the job youve been looking for!

Responsibilities:

As part of the CXone Work Force Management development team, you will be involved in:

Develop E2E cloud features on top of AWS using Angular, TypeScript and many AWS services
Building reusable components using front-end libraries and micro front-end methodologies
Optimizing components for maximum performance
Take part in the teams product quality activity
Take part in all aspects of application's lifecycle, having an opportunity to impact on the implementation of the feature as part of working in an agile team

we arelooking for highly motivated Senior .NET Software Engineer to join CXone, our fully integrated open Cloud customer experience platform.

If you are looking to be part of a dynamic team working on exciting and industry leader product, this is the job youve been looking for!

What youll be doing:

Design and implement robust, large scale, distributed solutions as part of an enterprise level system
Work collaboratively with professional developers, system architects and product managers to deliver high quality technical solutions that satisfy business requirements and meet corporate architectural standards
Implement test driven development by using automatic testing infrastructure and provide full automatic test coverage
Participating in reviewing design and code for other team members
Act as a mentor for junior Engineers in the team.
Adhere to Agile development principles, while following and improving all aspects of the scrum process
Supporting customers and the support groups by analyzing and solving product issues

we are looking for a highly motivated, professional, hands-on, Lead Software Architect to join CXone, our fully integrated open cloud customer experience platform.

You'll work on flagship product suite which delivers Solutions in complex environments to provide an end-to-end solution for contact centers. Youll have a unique opportunity to shape and evolve the architecture of our core services and drive forward the entire suites technological roadmap.



What youll be doing:

Design and plan core software components and services architecture with emphasis on performance, resiliency, reliability, scale and cost.
Lead the suites performance testing architecture, bring innovation into additional performance and resiliency testing methods and push stakeholders to adopt and implement.
Drive the suites software modernization and non-functional requirements backlog, activities and roadmap.
Act as the Line of Business Security Champion
Establish and enforce best practices, coding standards, and architectural guidelines across the development organization. Maintain up to date architectural vision.
Ensure correct implementation of architectural concepts throughout product development.
Act as the R&D product expert, understanding the product in terms of its requirements, purpose and need in the market
Interface with R&D Groups (including Product Managers), Customer Support and Services

we arelooking for a highly motivated Java Software Engineer to join our Cloud Analytics team! You will be taking part in developing a complex AWS-based architecture for large Organizations.

The applications we develop are part of CXone's offering, our cloud solutions suite which is deployed in multiple regions across the world and serves hundreds of customers.

What youll be doing:

Develop a microservice architecture using AWS technology.
Use Java Spring boot environment.
Participate in the product features development.
Analyze feature requirements, create design documents, and review them with relevant stakeholders in the group.

we are seeking a highly motivated Java Software Engineer to join our Cloud Analytics team! You will be taking part in developing a complex AWS-based architecture for large Organizations.

The applications we develop are part of CXone's offering, our cloud solutions suite deployed in multiple regions worldwide and serving hundreds of customers.

What youll be doing:

Develop a microservice architecture using AWS technology.
Use Java Spring boot environment.
Participate in the product features development.
Analyze feature requirements, create design documents, and review them with relevant stakeholders in the group.

we arelooking for a highly motivated Senior Software Engineer to join a new Illuminate AI (Artificial Intelligence) product.

If you want to be part of a dynamic team working on exciting and industry-leading products, this is the job you have been looking for! 

What you will be doing:

Member of new AI product.
Work closely with Architects and Product to bring new AI products to the market.
Mentoring team members
Work on LLM infrastructures.
Design and implement robust, large-scale, distributed solutions as part of an enterprise-level system.

We are seeking a talented, creative, mother tongue English writer that can seamlessly flow between writing a broad range of engaging internal communications!

The Internal Communications Manager will partner with one of our business divisions, and be responsible for creating and delivering communications strategies, developing frequent and streamlined communications, shaping and defining change management communication plans, acting as a trusted advisor to stakeholders, and ensuring that vital information reaches employees via the most appropriate channels and in the most suitable tone.

What Youll Do:

Bring your creativity and storytelling abilities to create innovative, interesting and inspiring articles, newsletters, announcements, executive communications, and many other communications, in a range of tones.
Work with stakeholders to define, develop, implement, manage and evaluate internal communications activity for the division
Work with key stakeholders to draft and disseminate information using the most appropriate communication channels and messaging for the audience
Plan and drive specific ad hoc communications programs
Work closely with leaders to develop their communications, including written materials and presentations
Write divisional communications to employees including executive communications, functional updates, etc.
Support the deployment of change initiatives, by developing internal communications campaigns and messages
Be part of the Corporate Internal Communications team and work on cross-company initiatives and projects, including employee-related content that promotes as an employer of choice
Collaborate with graphic designers to create attractive and engaging graphics to accompany the content

we are looking for a rock star product manager for managing innovative Contact Center (CC) recording & integration solutions.

If you like the challenge of building the future market-leading CC recording & integration solutions that will be used by millions of users and have a passion for delivering great innovative products, this is the right position for you!


Key Responsibilities:

Continuously develop and refine the vision and strategy recording & integration solutions
Manage the complete product life cycle from concept through execution and roll out
Lead corporate functions to develop and execute effective go-to-market plans including closely working with sales, pre-sales, marketing and portfolio teams
Maintain a deep understanding of the market, the eco-system, the business environment, existing customers and prospects
Collaborate with presales, sales, partners and customers to maintain product knowledge, ensure clear communication and enable ongoing business
Create and maintain the product roadmap and backlog, derived from the product vision, strategy and go-to-market
Lead R&D to deliver on the product backlog with high quality taking time to market into mind