לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות

We are looking for a high-energy, driven Support Specialist to join our organization! We are an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be! The Tier 1 Support Engineer will be a primary technical team player in providing support for our major clients all around the US. Receiving complaints, screening them, distributing to specialized team members, and working on tickets.
The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams. Ideal candidates will be presenting experience as a Support Engineer for applicative solutions or as a Help desk.

We are looking to hire an IT expert with a focus on service, outstanding communication abilities, and a deep understanding of best practices.
You'll ensure our IT infrastructure operates reliably and securely, facilitating company-wide success in a mixed Windows and Mac environment.
Responsibilities:
Administer and support the daily operations of our IT network systems, which include endpoint management, cloud services, identity management, device configuration
Develop and manage the companys network architecture to maintain robust connectivity and security
Design and implement IT infrastructure solutions, ensuring efficient and effective deployment
Track and resolve system issues, maintaining detailed records from identification to resolution
Collaborate with various teams to refine processes for increased efficiency
Ensure uninterrupted operation of essential workplace technology, including network infrastructure, Wi-Fi, internet access, Teams rooms, scheduling systems, and dashboards.

Power the Future with us! We are a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. We are looking for Technical Service Specialists to join our growing Global Technical Centre to provide innovative solutions for international markets including North America and Europe. This is an opportunity to become an expert in the company`s product offering and the solar industry in general. Based in our brand-new offices, we will be able to provide a collaborative environment, transportation, meals, and a competitive compensation package.
**This position will require regular night and weekend shifts.**
What will you be doing?
* Answer inbound chats, e-mails, and cases from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system.
* Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
* Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
* Provide updates to knowledge database used by other Technical Support representatives with new troubleshooting information discovered in the resolution of customer calls.
* Manage the monitoring database of customer installations.
* Document all activity in ticketing system and other database software platforms.
* Create layouts on the monitoring site at customers request.
* Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
* General understanding of Microsoft Office products and utilize them efficiently.
Country:
India
City:
Bangalore

We have a Contract Job Opportunity for you in Migdal Tefen- Upper Galilee.
Required Desktop Support 
Mode Of Work: Permanent
Type Of Work: Onsite
Location: Migdal Tefen- Upper Galilee
Job Description:
Responsible for providing end user IT assistance / day-to-day helpdesk operation either on desk or through remote & telephonic support
Installation & Troubleshooting Dell & HP Laptop & Desktop.
Installing, Updating and Troubleshooting OS
Configure MS Outlook 2013 in an Exchange environment, mail Backup and Restore.
Troubleshooting Windows Application Microsoft Office, MacAfee/Symantec Antivirus Updates. Installation of JAVA and troubleshooting.
Managing Local Area Network. Installing and troubleshooting data cards (Reliance, Airtel etc.)
Knowledge of networking connectivity including Cisco VPN and Wi-Fi. Configuring iPhone and Connect mail through Exchange on mobile handset
Vendor coordination for spares followup/Telecom products/Technical solutions.
Service Call Request/Incident logging in IT Service Management Suite
Issuing IT assets to users & managing IT assets.

Required IT Specialist
As the IT Specialist, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs.
You will be responsible for various core processes and systems within, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities:
Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
Install, configure, and maintain hardware and software.
Set up accounts and workstations.
Manage office inventory.
Assist with IT procurement
Deploy and manage new IT systems, services, and projects.
Monitor performance and maintain systems according to the companys guidelines.
Ensure security policies, procedures, and protocols of the company.
Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).

Job ID : R_100832.

As a Technical Support Engineer, you will be in charge of investigating and solving technical issues in the production environment, being the front line of the R&D team. You'll diagnose and triage production issues and either solve them, or delegate to the product and R&D teams. You'll be in charge of meeting the SLA of the company, defining relevant tools and measurement methods, actionable alerts and communication tools and work as part of the R&D team to implement the relevant tools. You will be the bridge between the customer-facing stakeholders and the R&D team, communicating issues and pushing high standards.

You Will:
Work on a complex cloud environment that serves customers.
Conduct root-cause analysis for production issues, perform immediate actions and push for long-term solutions.
Work closely with all departments of the company such as product, support and operations to define procedures, solve issues and plan future tasks.
Define monitoring tools on top of the current team tools to lower the team response time.
Analyze logs and understand scripts.
Triage and prioritize incoming issues and bugs.

Required IT Support Tier 1.
Provide technical assistance and support for computer systems, hardware, and software.
This role requires technical expertise, customer service orientation, and problem-solving skills.
Responsibilities:
Respond to technical support requests from employees regarding hardware, software, and network issues.
Install, configure, and troubleshoot computer hardware, software, and peripherals.
Diagnose and resolve technical issues promptly.
Assist in setting up and maintaining servers, networks, and related equipment.
Provide training and guidance to employees on using IT systems and software.
Monitor and maintain computer systems and networks to ensure optimal performance.
Manage user accounts, permissions, and access rights.
Document IT processes, procedures, and troubleshooting steps.
Familiarity with maintaining and troubleshooting copy machines and other office equipment.
Loaction- Caesarea.

Required Help desk system administrator.
Responsibilities:
Responding to customer support inquiries and documenting feedback from customers.
Offering technical assistance to users regarding the configuration, setup, and maintenance of products.
Provide accurate information on IT products or services.
Maintaining documentation of problems and processes.
Redirecting unresolved issues to the appropriate teams.
Assists customers/employees in navigating technology properly.
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level support.
Provide quick and effective assistance with information technology systems.
Guide employees/customers remotely and in person through systems configuration, troubleshooting, and maintenance.

We are looking for a talented Escalation Leader to join our Customer Experience team.
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally.
In this role you will:
Act as the primary interface driving key technical escalations with internal stakeholders and provide assistance to technical Support with escalation and de-escalation of customer issues
Lead and facilitate essential meetings and efforts to align resources around key escalations common objectives to ensure a timely and complete closure of escalated cases
Be the professional mentor of the global technical support team and encroach the technical knowledge of all members
Assist with post-issue root cause analysis (RCA) efforts to minimize and/or eliminate future occurrences
Define and implement methods, procedures, tools, and policies to meet the teams technical knowledge and ensure high-quality service is delivered to customers.
Act as the highest escalation point of technical issues and events
Effectively act as the funnels between technical support team and R&D to assist with the prioritization of production issues.

As the IT Specialist at Nucleai, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs. You will be responsible for various core processes and systems within Nucleai, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities
* Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
* Install, configure, and maintain hardware and software.
* Set up accounts and workstations.
* Manage office inventory.
* Assist with IT procurement
* Deploy and manage new IT systems, services, and projects.
* Monitor performance and maintain systems according to the company’s guidelines.
* Ensure security policies, procedures, and protocols of the company.
* Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).