The ESC provides a work environment that supports the entire work life cycle experience of the employee starting from day one. Employee service center uses a wholistic approach to provide services to employees and internal stakeholders in the areas of: On boarding, cellular, extracurricular classes, gifts selection, events logistics, administration, etc. In addition, the ESC operates the employees on-site store assuring it offers a wide range of alternatives catering to employees needs in all population groups.
Responsibilities
Bring value to employees by providing excellent customer services via all potential communication channels (front facing, emails, phone and any type of messaging programs).
Develop an understanding of employee needs on all levels and use technologies, processes, tools, and methodologies to provide tactical solutions.
Initiate, plan and implement creative and innovative ideas in the areas of employee services and experiences.
Partner in creating an Innovative, professional and dynamic work environment.
Execute personal interactions with employees to provide a variety of services that impact the employee life cycle experience throughout the organization.
Use metrics to gather and provide feedback to the team and influence optimization.
Follow procedures to run services, processes and procedures to ensure execution with consistency, accuracy and timeliness of delivery.
Interact with different organizational interfaces.
Work in an innovative, professional, technological environment.
Requirements:
BA or other relevant formal studies
Previous relevant associated experience in organizations or HT companies - an advantage
High levels of customer service orientation
Result oriented self-starter with highly developed skills in areas of project management, employee/customer relations and management.
Agile and responds well to a dynamic ever-changing org.
Works well under pressure.
Accurately identifies issues and generates multiple reasonable solutions.
Detailed oriented, efficient and well organized.
Committed, responsible and dependable.