Required Director Of Customer Approval Department
What's the job?
Advanced management position for the Customer Approval Department (CAD) operation. Includes managing Team Leaders of several teams of operations, in charge of onboarding company's customers.
Your main roles will be:
Manage the Customers operations teams of KYC (Know Your Customer) responsible for the on boarding of the customers to company
Direct management of 4 teams in IL, Matrix responsibility of KYC teams in Hong Kong, New York and China and teams in 5 different locations around the globe (outsource companies). Over all - direct and matrix management of more than 150 reps globally.
Ownership of the departments KPIs, facilitating team performance monitoring, goal achievements, etc.
Ensure integration and alignment within KYC, across the global teams
Lead and mentor the departments team leaders
Manage service and capacity goals, improve service levels and efficiency
Coordinate internal support given to various departments
Ensure alignment with operational / compliance/ business departments - manage inter-departmental workflows, balance work loads
Requirements: Experience in KYC- a must
At least 3 years of experience in managing managers and a minimum of 20 total people - must.
Operational management experience.
Management experience in the fields of Risk mgmt or Compliance or Customer Care - must. Fintech/Payment/Banking industry advantage
Experience of working in a global company an advantage
Academic graduate - must.
Excellent written and verbal communication skills in English
Excellent interpersonal capabilities
Strong managerial and leadership skills, ability to mentor, motivate and nurture managers and team members
Strong sense of ownership and ability to deliver
Ability to work in a dynamic work environment, adapting to change
המשרה מיועדת לנשים ולגברים כאחד.