Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current Finastra procedures,
Manage end user devices with the existing tools supporting printers, desk phones, voice mail, Skype& Teams, application setup/support,, Mobile Devices,.
Provide support to all authorized users who access Finastra provided services, Help Desk device and software from any location, troubleshoot remotely using Finastra tools and break-fix services as applicable
Provide status and updates on lncidents/ Problems at Finastra's request and according to severity guidelines.
Coordinate Help Desk Service related actvities with Finastra's Level 2 and Level 3 support teams, and communicate with the authorized Users as necessary.
Requirements:
University Education or equivalent.
Strong Knowledge of PC, Mac Windows 10 and iOS.
Strong Customer Service and communication skills.